Efiniti Telecommunications Services is a leading supplier of professional services in the Telecommunications and Information & Communications Technology (ICT) industry. Efiniti is an Australian-owned and based company that specialises in these fields across three business sectors — Carrier & ICT, Corporate & Government, and Technology Vendor.As a Junior Project Coordinator with Efiniti, you will join an experienced team of specialists in delivering large scale Enterprise projects and programs, ensuring an excellent customer centric experience and on time delivery. In this role you will be responsible for the coordination and management of transition activities for business level customers. You will be required to identify customer ICT requirements, create and manage customer work orders and provide support to facilitate a smooth transition from legacy access networks onto modern technology networks.Our projects are telecom based, so a background in the telecom industry is highly desirable however not essential and candidates with experience in project coordination/management or related fields will also be considered.Your responsibilities as a Project Coordinator:Co-ordination and management of transition activities required to migrate customers onto new products and technology access types.Provide direct customer support over the phone and by email, act as a primary escalation point.Co-ordinate and manage multiple work groups and tasks ensuring adherence to project schedules and deadlines.Promote and facilitate effective cross team communication.Establish communication and develop relationships with customers and stakeholders.Customer and stakeholder engagement during service transitions to manage expectations.Tracking of key project tasks and their dependencies.Utilise internal systems to create portfolios to monitor progress and to meet reporting requirements.Maintain and update program databases and platforms.Attend stakeholder and customer meetings.Identify customer service requirements and relevant details to ensure accurate provisioning of customer work orders.Provide progress updates to communicate challenges or delays to customers and stakeholders; provide solutions to resolve these challenges and a timeframe.Are you the right fit?We are looking for candidates with the following experience but not limited to:Exceptional stakeholder management and customer service skills; a customer centric approach.Strong communications skills, both written and verbal, including a personable and professional phone manner and the ability to explain technical issues using non-technical jargon.Analytical and problem-solving skills with a level of technical aptitude.Experience in project delivery/management or Knowledge and understanding of project-based fundamentals.Experience in a telecom related field or Knowledge and understanding of telecom networks and systems.Proficient in operating a computer system to send/receive emails and prepare reports utilising business grade software.Highly motivated and possesses a positive attitude.Experience in servicing business, enterprise and government customers.Ability to work autonomously and collaboratively within a team setting.Ability to quickly adapt to a rapidly changing work environment.Organised with strong attention to detail, accuracy and time management.Sharp decision-making skills with an ability to take initiative and command ownership.Why should you join our team?Competitive Salary.Opportunities for growth and career development.Join a team of passionate professionals.Relaxed work environment with an emphasis on employee satisfaction.Flexible work arrangements.Location:Macquarie Park NSW, 2113If you believe you are the candidate Efiniti is looking for, we would be happy to hear from you! Please begin your application by clicking "Apply for this job" as we are looking for someone to start immediately.A cover letter along with your CV outlining your previous experience and qualifications would be greatly appreciated.Efiniti places an emphasis on social and cultural diversity, we are committed to the principles of equal employment opportunity and providing a safe and healthy work environment for everyone.Due to a high volume of applications, only Shortlisted candidates will be contacted.Job Type: Fixed termContract length: 12 monthsSchedule:Monday to FridayApplication Question(s):What is your salary expectations (Annually)?How many years of Project Coordinator experience do you have?Work Authorisation:Australia (Preferred)Work Location: In person#J-18808-Ljbffr
