The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage.
Our origins inspire our culture of curiosity and passion to develop solutions designed around people – these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.
As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity – Project Coordinator-Customer Success Lead (Builder) This is a great opportunity for a progressive individual looking to build their career within the whitegoods sector to join as we continue to enhance our offerings for our key customers - delivering first class premium service.
In this role, you will gain and learn valuable skills partnering with Customers, Sales teams, Demand teams, Global Sales Support and Logistics to ensure a smooth transition from the initial order to delivery.
This role would suit someone who enjoys working at pace, who is highly curious, has a desire to want to learn and develop and who thrives on being organised, collaborating with a range of departments to meet deadlines.
Ability to adapt and build effective relationships in a dynamic environment is paramount in this role to ensure all departments are aligned ensuring effective communication to deliver the best service for our customers.
This role requires a dynamic, solutions oriented, true people-centric person, backed up with strong organisational/project management skills to keep multiple balls rolling.
Ability to quickly understand various software platforms and aggregate the data into actionable information by being curious and learning on the role are also key aspects of the successful candidate.
Key responsibilities Be the primary contact for our builder customers, ensuring a smooth experience and excellent service.
Collaborate and proactively engage with your customers and internal stakeholders on developing an aligned delivery plan for orders and projects.
Partner cross-functionally with multiple departments and be the voice of the customer within the business.
Drive adherence to efficient and effective processes and practice, consistent delivery, and timeliness to meet customers' needs.
Build strong partnerships with key customers ensuring that we are delivering effectively and delivering best in class service with continuous improvement front of mind to deliver on their strategic plans.
Support inhouse teams on the achievement of sales targets, and growth aspirations as per internal and customer success plans Ensure JDE, Salesforce and other systems are current and accurate to ensure visibility of pipeline and customer fulfilment delivered to plan.
Provide regular reporting updates on customer success team's progress to the local and business unit.
Actively pursue and recommend upsell opportunities with current established accounts, emphasising service, product features and benefits (packages, service, customer care, spare parts) Act as a brand ambassador in all interactions with customers ensuring the Fisher & Paykel brand image is upheld at all times.
To be successful in this role, you will A highly curious approach to learning the role, developing solutions and collaborative in your approach with strong attention to detail.
Be strong analytically with the ability to evaluate sales data to provide future recommendations.
A commitment to learn and develop within the role, and within the broader team environment.
A desire to develop existing capabilities and become a promotable resource within the organisation fulfilling future roles.
Demonstrate the ability to build long lasting relationships cross functionally.
Be tenacious in seeking the best outcome for your customers.
Have excellent communication skills with the ability to adapt to different stakeholders as appropriate.
Be happy to work autonomously and make the right call using sound judgement.
Have experience in negotiation and escalation.
Be an effective problem-solver bridging the gap between client needs and our business needs.
Be analytically minded with the ability to evaluate sales data to provide future recommendations.
Have the knack to demonstrate insights to our key builder partners, whilst also promoting the valuable services that we have to offer.
Experienced in customer service, project management, forecasting, demand planning.
Ability to adapt and learn new sales & forecasting software platforms.
In return, you'll get Excellent development, growth, and progression opportunities Great leadership – on the job coaching & development.
A commitment to collaboration – part of a team Superannuation scheme Generous product discounts for yourself, friends & family And access to our leading Whanau / Family Leave policy Apply now, including your cover letter and a CV.
Fisher & Paykel is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
