6 days ago, from Flight Centre Travel GroupThe ProHub team member is an airfare product expert with outstanding GDS skills, providing second-level support to consultants and advisors across all FCTG brands, including Independent agencies.In this Brisbane-based role, team members also contribute to the Product Hub Centre of Excellence and coach outsourcing partners to ensure operational excellence is consistently maintained and delivered.What you will be doing:Booking maintenance escalationsPost-departure risk escalationsAirfares and Ticketing advice and assistanceThird party land supportCrisis SupportQuality assurance of outsourced tasksEscalation of product gapsDIY content creationInternal and external stakeholder management and engagementTroubleshootingFare adviceSupplier relations for waivers and favoursAir Knowledge articlesWhat you will need:Minimum 3 years travel industry experienceMinimum 1 year Leadership experienceExtensive product knowledge (GDS admin, Air, Land & Cruise)Fares & Ticketing knowledgeAbility to handle high volume of enquiry and manage multiple enquiries at any given timeExceptional communication and negotiation skills – utilising a wide range of channelsProblem-solving and root cause identification skillMulti GDS experience an advantageHours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hoursWhat you will enjoy:Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty LtdDevelopment: Individualised Learning & Development pathway optionsExclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends, on flights, hotels, tours, cruises, travel insurance and moreFlexibility: Monday to Friday week, business hours with flexible options availableBrightness of future: Career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, plus internal 24/7 gym access and EOT facilitiesSocial: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024, Los Angeles in 2025)Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environmentWe Value You!Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.
We encourage you to come as you are, to foster inclusivity and collaboration.
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