6 days ago, from Flight Centre Travel Group
The ProHub team member is an airfare product expert with outstanding GDS skills, providing second-level support to consultants and advisors across all FCTG brands, including Independent agencies.
In this Brisbane-based role, team members also contribute to the Product Hub Centre of Excellence and coach outsourcing partners to ensure operational excellence is consistently maintained and delivered.
What you will be doing:
Booking maintenance escalations Post-departure risk escalations Airfares and Ticketing advice and assistance Third party land support Crisis Support Quality assurance of outsourced tasks Escalation of product gaps DIY content creation Internal and external stakeholder management and engagement Troubleshooting Fare advice Supplier relations for waivers and favours Air Knowledge articles What you will need:
Minimum 3 years travel industry experience Minimum 1 year Leadership experience Extensive product knowledge (GDS admin, Air, Land & Cruise) Fares & Ticketing knowledge Ability to handle high volume of enquiry and manage multiple enquiries at any given time Exceptional communication and negotiation skills – utilising a wide range of channels Problem-solving and root cause identification skill Multi GDS experience an advantage Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours
What you will enjoy:
Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends, on flights, hotels, tours, cruises, travel insurance and more Flexibility: Monday to Friday week, business hours with flexible options available Brightness of future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, plus internal 24/7 gym access and EOT facilities Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024, Los Angeles in 2025) Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment We Value You!
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!
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