The Program Support Officer (Governance, Accreditation and Compliance) assists in the implementation and monitoring of risk and operational management activities, policies and processes ensuring effective risk management and compliance is embedded in routine project, management and governance practice through the Health Contact Centre (HCC).
Work collaboratively with members of the multidisciplinary workforce to implement clinical governance priorities and strategies in line with the HCC Quality Management Framework.
Key competencies/suitability (role specific criteria and personal qualities) You will be assessed on your ability to demonstrate the following:
Demonstrated knowledge of the principles of quality improvement, risk management and complaints management, with experience in coordinating accreditation and compliance processes. Well-developed interpersonal and communication skills, including the ability to work as an effective team member, negotiate, advise and work collaboratively with people to influence decisions and develop high level and objective written documents. Ability to work autonomously and use own initiative to anticipate and manage day to day requirements for ongoing management of the quality, risk and accreditation programs. Demonstrated, or ability to rapidly acquire, sound knowledge and understanding of legislation, standards, directives and policies relevant to HCC or similar organisations. Proven ability to successfully manage multiple, concurrent, small to medium sized projects, using a fit for purpose project management approach including well-developed ability to identify and analyse problems, research, formulate and implement appropriate courses of actions. Qualifications, registrations and other requirements Demonstrated experience coordinating projects in a complex health environment will be highly regarded. While not mandatory, a relevant qualification would be well regarded. It may be a condition of employment for this role for the employee to be, and remain, vaccinated against one or more of the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16): measles, mumps, rubella (MMR), varicella (chicken pox), pertussis (whooping cough), hepatitis B, tuberculosis. Please detail any visa conditions you may have if you are not a permanent resident of Australia. We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required. Additional Information Please provide the following information to the panel to assess your suitability:
Your resume , including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor. A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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