Program Support Officer

Department of Transport and Planning – Bendigo VICThe Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.Network Operations is a Group within DTP, and is responsible for ensuring the safe, efficient and reliable operation of Victoria's Transport Network. We continuously strive for better transport outcomes for all Victorians, every day.SprayLine Road Services (SRS) is a commercialised branch within the Network Operations Division of the Department of Transport and Planning providing road maintenance services, construction and associated civil works, bituminous spray sealing and line marking to DTP, other state road authorities, municipal councils, and private industry. SRS delivers services locally within the communities and is committed to ensuring quality, innovative and sustainable outcomes.SRS performs a key role as an internal provider to DTP, providing emergency response, maintaining organisational capability and supporting DTP in being an informed purchaser.We're focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.About the RoleThis is a Fixed Term, Full Time Position until 31 December 2025.The Program Support Officer is responsible for providing delivery support for projects and improvement initiatives to Loddon Mallee Maintenance Delivery team. This position reports to the Team Leader, Loddon Mallee Northern, and works closely with the Program Development Leads, other Team Leaders, and Business Support Officers.The Program Support Officer is accountable for providing project support ensuring deliverables, outcomes and plans are coordinated effectively, working in consultation with the delivery team and collaboratively with internal and external stakeholders.Position Outcomes / AccountabilitiesProject Delivery Support - Has provided specialist project support to the delivery teams including coordination of project and stakeholder meetings, risk and issues maintenance, reports, briefings, presentations, procurement and administration of contracts & services used in projects and programs and ensure high-quality records management structures and processes are established and maintained for the project team.Project Control and Monitor - Has provided support to the delivery teams with the management of project artefacts, prepare project scopes and briefs and contribute project expertise to complex projects with limited supervision. Has independently performed project work, within specific areas of expertise, including researching, analysing project data and developing recommendations to ensure project deliverables are met.Stakeholder Relationships - Has provided specialist project support to the delivery teams in the development, maintain and influence of effective internal and external stakeholder relationships including with senior management teams and key project stakeholders.Processes Compliance - Has assisted with the compliance of the financial and procurement processes for the project team ensuring they are managed and maintained in a timely and accurate manner, including providing advice and assistance, in line with DoT frameworks, guidelines and budgets.Health and Safety - Promote and support safe, inclusive and flexible team operations.Key Selection CriteriaThe Department of Transport and Planning is seeking a dedicated Program Support Officer to join our team. In this role, you will coordinate and guide project delivery, defining tasks to meet agreed outcomes and monitoring progress against plans to ensure successful execution. Your critical thinking and problem-solving skills will be essential in resolving issues through a thorough understanding of existing guidelines and determining when to consult others for informed decisions.You will demonstrate business and commercial acumen by understanding operational costs and seeking efficient ways of working. When engaging with external vendors, you will ensure accountability in delivering against agreements.Effective stakeholder management is crucial; you will respond promptly to clients' needs, keeping them informed of developments and addressing inquiries, requests, and complaints responsibly. If you are a proactive professional with a passion for public service and a commitment to driving successful outcomes, we encourage you to apply for the Program Support Officer position and contribute to our mission in the community.Personal AttributesOn a personal level, the candidate will be flexible and adaptable, comfortably embracing changing priorities and collaborating effectively with teams beyond their own organisation. They will foster a sense of purpose within their team by linking their work to the community's impact and helping others understand the strategic direction of the branch. Additionally, they will build a supportive and cooperative environment, encouraging information sharing and providing support to colleagues during challenging situations.Qualifications and ExperienceMandatoryProven experience in project delivery support role in a large organisation, ideally in a government context.Experience and proficient in MS Office packages, Confluence, MS Planner, MS Project, Zycus, Oracle, MS Teams, SharePoint and other project delivery related tools.Strong stakeholder engagement and influencing skills.Proven ability to be flexible and adaptive in a fast-paced delivery environment.Driver's LicenseAbility and willingness to travel and work across locations within metropolitan and regional Victoria.Formal qualification (or working towards) Civil Engineering, Project Management, Business Administration or similar.What we offerMeaningful work making Victorian communities more accessible and liveableProfessional growth and development opportunities across the department and the wider Victorian Public ServicesA hybrid working model focused on collaboration and teamworkOptimal work-life balance initiatives including flexible working arrangementsOpportunity to work across multiple urban and suburban hubsWe prioritise the development of a safe and inclusive cultureCulture ValueWe are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.How to ApplyClick the 'Apply' button and you'll be redirected to a new platform and create an account.If you have any issues, click here for Quick Reference Guide on how to apply.Applications close 11.59pm on Thursday, 21st of November 2024.Please include a resume and cover letter. All applications must be submitted through the online portal. We're unable to consider email or manual applications at this time.For further information about the role please contact Ross Dunstan - Team Leader, Loddon Mallee Northern Network Operations via ****** applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.
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