Program / Product Manager, After Market Services - Amazon Resale, Australia TeamDo you thrive in fast-paced environments and have a knack for turning challenges into opportunities? Join the APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.The AMS Repair team is looking for a Business Manager to own the performance and growth of Amazon Resale in Australia. Amazon Resale sells returned and repaired products, maximizing recovery and minimizing waste.In this role, you will:Own the AU repair network, managing the relationships with Amazon's repair partners and internal Relo fulfillment centers to optimize performance.Deliver high repair efficiency through close management of input and output metrics, taking data-driven decisions in partnership with stakeholders.Help grow the business through onboarding new partners, developing new repair models, and being the voice of repair for future tech and product improvements.Uphold a high standard for our customers, ensuring that products sold on Amazon Resale have undergone meticulous repair processes, delighting customers and preventing further defects.This role requires close collaboration with cross-functional teams, including Business, Operations, Tech, Finance, and others. A willingness to roll up your sleeves and get things done is essential, as you will be working in a start-up or early-stage environment. You will define best practices, create standard operating procedures (SOPs), and act as a subject matter expert (SME), paving the way for future team members to support this highly strategic and fast-growing area of the business.___________________________________Our team operates out of our fabulous CBD office conveniently located near many transportation options.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation, and paid parental leave options, amongst others.Key job responsibilities:Owning the Amazon Resale business and financial performance, input, defect metrics.Owning the commercial agreements with Repair vendor business-to-business (B2B) customers.Conducting Request for Proposals (RFP) or strategic negotiations on behalf of Amazon with our external vendors/buyers.Making business decisions to optimize recovery across channels.Improving customer experience for buyers.Identifying industry trends and the right vendor partners to support the strategic goals and objectives.Setting goals and strategic direction for the business, ensuring alignment with broader business goals and vision.Representing Amazon when meeting with senior executive teams from top vendors and building long-term strategic relationships.Working cross-functionally with Product, Tech, Finance, and Operations partners, including setting standard cadences and processes for partnership.About the team: Learn More about Amazon AustraliaMinimum Qualifications:5+ years of product management experience.Experience managing technical products or online services.Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services.Knowledge of SQL and VBA at an advanced level.Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization.Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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