Program Manager, Complex & Long Stay Residential Services Team HEALTH has been providing services to people with mental illness in the Northern Territory for over 30 years. Team HEALTH was established by a group of relatives and service providers of people with a mental illness who wished to provide stable, safe accommodation for their family members. The Residential Services Program aims to provide increased opportunities for recovery for people whose lives are severely affected by mental illness. The aim is to support recovery, reduce social isolation, and improve independent living and employment outcomes. The Residential Services Program uses a strengths-based approach and provides intensive one-to-one support. Reporting to the Executive Manager, the Program Manager provides overall management and leadership of the designated Residential facility/facilities. The Program Manager will play a key role in supporting and coaching the Coordinators, Mental Health Recovery Workers, and Wellbeing Workers within the Program to deliver recovery-focused, strengths-based support and timely, culturally appropriate case management. The successful candidate will be required to participate in an on-call roster. Essential for Position: Relevant tertiary qualification in mental health or related area. Minimum of three years experience in the management and delivery of strength-based case management strategies to people with acute mental illness. Demonstrated understanding of person-centered, recovery-oriented framework, psychosocial rehabilitation, and goal setting. Demonstrated ability to build professional relationships and communicate effectively with key stakeholders including clinical services, participants, carers, community services, and government departments. Demonstrated ability to manage NDIS funding and reporting requirements. Proven leadership skills and experience with the capacity to manage and support a team of staff. Demonstrated ability to manage workload in a busy environment and prioritise to ensure deadlines are met, including the ability to analyse and exercise good judgment in problem solving and decision making. Demonstrated commitment to strive for continuous quality improvement. Demonstrate a high level of communication skills, including written, interpersonal, and negotiation. Demonstrated computer literacy. Action-oriented, flexible, and innovative, with the ability to work under general direction and collaboratively as part of a wider team. Demonstrated ethical work practices including the limits of confidentiality and the use of appropriate personal boundaries. Applications will be assessed progressively for this position, so speed of application is key! The successful applicant will be required to have a current National Police Certificate, NDIS Worker Screening Clearance, NT Driver's Licence, and completed the NDIS Worker Orientation Module. Team HEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental illness to apply. First Nations applicants and those with a culturally and linguistically diverse background are welcomed. Team HEALTH offers above award salary and conditions including 6 weeks annual leave, a 9 day fortnight, salary packaging, and a friendly and flexible work environment for this position. An attractive salary package will be negotiated with the successful applicant commensurate with qualifications and experience. Relocation packages will be negotiated with those applicants relocating to Darwin for this position. Please note applications must include a resume and cover letter addressing the selection criteria. Applications not addressing the selection criteria will not be considered. Further information, including a full position description, is available on our website . #J-18808-Ljbffr