Time left to apply End Date: January 18, 2025 (23 days left to apply)
Job Requisition ID: R47603
Number of Positions Available: 1
ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role mattersThe Salvation Army (Salvos) is one of the largest providers of homelessness services across the country.
Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home.
We provide services and supports to adults and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection, and referral services.
About the roleWe are seeking a values-driven and proactive Program Manager! You will manage and lead service delivery, operations, and staff at Cairns Homelessness Services.
The Program Manager will oversee the provision of case management and mobile support for community members experiencing homelessness in Cairns.
Reporting to the Regional Manager, this is a permanent full-time position, based in Cairns, QLD.
Salary and conditions are in accordance with SCHADS Award Level 7.
You will successfullyManage client complaints process, oversight of incidents, complaints & feedback, and management of complex or referred issues/incidentsLead continuous quality improvementFind resolution and management of workforce issues such as performance management, conduct, or disciplinary issuesDeliver state agendas and operational/local plans aligned to national agendasWork to embed the National Homelessness Stream Model of Care in your team, which underpins homelessness services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian communityYou will haveDegree qualification in social work, welfare, community development, or related field ORDemonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/developmentRelevant experience in a social service environment including in leading and supervising staffA current and relevant QLD Working with Children Check is requiredWhat we offerAs a registered NFP, we offer our eligible employees real and meaningful benefits such as:
NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650)Flexible working conditionsHealth, fitness, and financial discounts/benefitsPaid parental leave - 12 weeksUp to 8 weeks leave per year through our purchase leave schemeUp to 5 days paid leave per year to 'volunteer' in a TSA program or activityPurpose-driven career which has positive social and sustainable outcomesEmployee Assistance Program - Independent confidential counselling serviceOpportunity for career developmentAn inclusive culture of dedicated, passionate and professional team membersPositively supporting and impacting the lives of others through your career contributionHow to ApplyIf you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values.
If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child-facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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