Program Management & Experience Manager

**What's the role?
** Are you a multitasking expert with a passion for crafting exceptional digital experiences?
Join The Australian and Prestige brands (Vogue, Vogue Living and GQ) as a Program Management & Experience Manager in our Marketing, Audience, and Digital Development team., Where you'll play a key role in leading and executing our digital customer experience projects and driving audience growth programs.
In this role, you'll collaborate with various stakeholders to manage the end-to-end delivery of key digital growth projects.
You'll drive digital feature ideation supported by business benefit sizing to ensure our digital experiences are leveraging emerging trends and customer insights to deliver on key business outcomes.
You'll be integral in developing our digital product roadmap and audience growth strategies, being the CX expert and the voice of our customers working in partnership with technology and digital product managers and delivery teams.
Your efforts will ensure that our digital experiences achieve outstanding results for both consumers (readers, registered users and subscribers) and commercial partners.
**Responsibilities:** + Identify digital experience enhancements across web, app and off platform products that solve our customers problems and support our business growth objectives.
+ Using CX best practices you'll drive inspiration from market-leading examples monitoring industry trends and proactively identifying growth opportunities to stay ahead of market developments.
+ Co-ordinate end-to-end digital projects and audience growth programs with a focus on customer experience, UI and UX, ensuring all business units deliver objectives, within scope, and on budget.Proactively identify potential project risks and create mitigation strategies to keep projects on track.
+ Gather and document business opportunities, validate user experience solutions and size business benefits.
+ Collaborate with key business stakeholders to deliver a funnel of ideas feeding into the digital product roadmap.
Working in collaboration with product managers and delivery managers within our Technology and Digital product team.
+ Work with data and insight teams to measure project success, identify optimization opportunities, and enhance digital experiences.
**Who are you?
** + You have a passion for CX and a proven track record in solving customer challenges while driving business growth.
A creative thinker, you are dedicated to enhancing digital products and continuously strive to elevate the customer journey.
+ You communicate effectively and tailor your approach to suit various stakeholders.
With strong commercial acumen, you consistently connect ideas to customer and business metrics, ensuring alignment with key objectives.
+ A strong collaborator with a proven track record in managing complex projects and delivering exceptional customer outcomes, skilled at building effective relationships across teams and stakeholders.
+ Equipped with excellent attention to detail, and a history of leveraging insights to achieve tangible commercial results.
+ Technical proficiency and experience in digital product development are highly beneficial.. + Strong visual communication skills.
You have experience communicating ideas and information that visually inspires, influences and tells a compelling story.
**News Benefits** News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities.
Thanking them for the great things they do daily, for the greater good of Australia.
Our benefits include: + **Exclusively ours** – Access to publications and products from across the News Corp family + **Health & wellbeing** – Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) + **Time off** – News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
+ **Helping you grow** – Development opportunities (including diversity and inclusion – focused education series) and recognition + **Financial wellbeing** – Support on making the most of your money + **Perks & discounts** – Exclusive offers across a range of products and services + **Giving back** – Make a difference to our communities.
+ **Workplace Inclusion and facilities** – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms Who are we?
News Corp Australia is the nation's most influential media organisation, operating more than 150 household-name brands across print, digital and multimedia.
We lead the way in travel, fashion, food, health, homes and lifestyle, and we are the largest publisher across print and digital, reaching more than 16 million Australians each month.
What's next?
Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers **Our Commitment to Diversity, Equity and Inclusion** _We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve.
Our people make us unique and we all have a story.
We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply.
Inclusion is important to us and we want everyone at News to bring their whole-selves to work.
If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._ **_If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know.
For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit_** www.newscorpaustralia.com/careers **_under the DEI section._** **Category:** The Australian & Prestige We are proud to be Australia's most impactful media group, we're even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.
Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic.
We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.