Location: Australia (Canberra)
Role Overview:
Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.
Fortinet is seeking the best and brightest to join our ANZ Professional Services (PS) team in Australia. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products.
Responsibilities:
Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind
Develops a clear overall understanding of the customer requirements (project scope, technical requirements, and solution design).
When onsite at the customer, conduct oneself in a professional manner, mindful of being a representative of Fortinet.
Assists in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
Execute customer and Fortinet taskings autonomously, demonstrate the ability to deliver work independently whilst adhering to project timelines and quality standards.
Collaborate effectively within a team environment. Provide technical mentoring, training, and coaching to other members of Fortinet and customer technical staff to obtain necessary skills to evolve in the PS organization.
Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet's products:
Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,Web Proxying, SLB, Cryptology
VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
Web Application Firewalling
Centralized Logging and Reporting solutions
Write & present whitepapers, technical notes, and other high-level technical documentation as required.
Interface with Fortinet's Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE's, CSE's and TAC Engineers.
Effectively communicates relevant project information to Fortinet management as appropriate.
Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
Adapt to changes in workload, demonstrate resilience and flexibility to effectively manage shifting priorities and deadlines whilst maintaining high standards of performance and productivity.
Effectively analyse technical issues, implement troubleshooting methodologies, identify root causes and apply remediation where possible.
Receive, comprehend, and follow direction from supervisors, team leads, management and customer line management.
Consistently maintain high-levels of efficiency, accuracy, and attention to detail in the execution of assigned job responsibilities.
Apply and leverage effective time-management techniques.
Leverage strategic and critical thinking, create and implement solutions to overcome technical challenges.
Resolves and/or escalates issues in a timely fashion.
Completes and submits any required administrative tasks in a timely manner(timesheets, activities report, project reports, etc.).
Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
Creation of Statement of Work document
Acknowledgement of work performed including work complete signing
Knowledge Transfer
Customer satisfaction surveys
Requirements:
A current NV-2 government security clearance is a must-have.
8 - 10 years + relevant experience preferably in a network security vendor.
5+ Years' experience in LAN/WAN /Internet Support or Administration.
3+ Years' experience with Network Security Products.
Excellent written and verbal communication skills.
Strong knowledge of the security threat landscape.
Administrator level working knowledge of Windows, UNIX or Linux.
Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
Network security certifications (Fortinet NSE4 minimum level and above).
External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
Strong understanding of core Internet protocols and applications (TCP/IP, BGP, OSPF, IPv4, IPV6 & Networking skills).
Strong general knowledge of common networking (switching & routing) and security protocols.
Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
Ability to work according to customer's schedules which may include weekends/evenings.
Team player and ability to work remotely & interact with remote teams & employees.
MS office suite using applications such as Power Point, Word, Visio & Project.
Ability to work well under pressure and remain focused on the tasks in hand.
Ability to troubleshoot complex network & security environment.
Bachelors Degree in EE, CS, or CE or equivalent experience.
Network Security Certifications.
Project Management Certifications.
Fortinet is an equal opportunity employer. We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the agency free of any related fees/charges.
#LI-CR1
#J-18808-Ljbffr