PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Automation Strategic Technical Account Manager Role Overview: As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. You are fundamental to helping customers realize and optimize our Automation Product Suite capabilities.
You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service.
You've got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations and are capable of handling questions in RFP, RFI, and security questionnaires.
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive.
How You Impact Our Vision: Key Responsibilities You play the part of a consultant, project manager, technical guru, product specialist, and teacher.You build strong relationships with internal and external partners.You demonstrate knowledge of IT monitoring tools and IT Operations.You will run the technical discovery process and handle questions in security questionnaires.You help customers design integrations for seamless implementation.You can articulate the business value of our solution.About You: Skills and Attributes: You are excellent at multitasking and self-driven.You have project management skills and account management experience.Preferred Qualifications: Experience managing customer engagements and proof of concepts/value.Ability to create and deliver demonstrations to small or large groups.Experience with enterprise infrastructure, including cloud deployments and containers.What we offer Comprehensive benefits package from day one.Generous paid vacation time.Paid volunteer time off - 20 hours per year.About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.
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