Job Description
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and, most importantly, to each other's success. Learn more about Splunk careers and how you can join our journey!
Role
As a Professional Services Architect, you will join a world-class team that provides technical and thought leadership through focused solutions within the Customer Success & Experience organisation. This role involves working closely with Splunk's Observability portfolio of products, aligning closely with stakeholders, and acting as the subject-matter expert and Trusted Advisor across Splunk's Observability solutions, including Splunk Observability Cloud, Splunk On-Call and Splunk ITSI.
Responsibilities
Drive complex deployments of Splunk's Observability suite, working side by side with the customers to resolve their unique problems.
Serve as an inspiring leader and engage with leading experts to co-develop innovative approaches that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services.
Partner with cross-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Customer Success, Technical Enablement, Education, and Support to enhance product offerings and service delivery.
Enable customers to solve the next wave of questions on their own.
Maintain consistent engagement with all organisational levels, from executive leadership (C-suite) to technical staff (Developers and Site Reliability Engineers), ensuring strategic alignment and operational execution.
Champion a culture of continuous improvement and innovation, ensuring solutions meet immediate requirements and align with long-term strategic goals.
Lead the full lifecycle of Splunk solution adoption, from initial integration to ongoing optimisation, ensuring seamless functionality within client business architectures.
Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices.
Growth and mentorship through ownership and leadership opportunities.
Good corporate citizen – maintain a two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
Requirements
5+ years of current experience in Application Performance Monitoring (APM) Implementations or Observability Sales Engineering.
Experience with implementing APM software with one or more of the following products: Datadog, New Relic, Dynatrace or AppDynamics.
Proficiency and demonstrable understanding in at least 2 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik.
3+ years of current experience working with container orchestration, i.e. Kubernetes and Docker.
3+ years of current experience working with Cloud IaaS providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure.
Experience with enterprise monitoring systems i.e. Nagios, Elastic and Splunk.
Experience with serverless functions i.e. AWS Lambda, Google Cloud Functions, Azure Functions.
Experience with automation/orchestration tools, at least two of the following: Ansible, Puppet, Chef, Terraform.
Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals.
Familiarity with Agile work management and/or the ability to effectively communicate sophisticated processes within and across teams.
Strong open systems application and infrastructure knowledge.
Organised with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities.
Ability to quickly explore, examine and understand complex problems and how they relate to the customer's business.
Highly collaborative team player who thrives on an impactful, innovative team.
Experience successfully leading global end-to-end process and technology transformation projects.
Self-motivated and self-educating, always interested in keeping up with technology and improving oneself.
Knowledge of Splunk administration or statistical and analytical modelling.
Willing to travel up to 30% across the region when circumstances permit.
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