My client are seeking a dedicated and enthusiastic Production Support Specialist to join their team. You will be instrumental in providing both BAU and project support for customer requirements and objectives. In addition, you will have the opportunity to assist with system enhancements that fully meet customer requirements. This role offers an exciting opportunity to play a significant part in the future of a business that has been around for 200 years.
Responsibilities: As a Technical Support Specialist, you will be at the forefront of delivering effective solutions and business processes. Your role will involve anticipating potential issues, applying theories to resolve existing problems, and challenging the status quo to develop innovative solutions. You will also assist in delivering quality sustainable development solutions aligned with broader business strategies. Your responsibilities extend to conducting system maintenance, resolving incidents, participating in on-call rosters, and mentoring an analyst team.
Anticipate issues and problems that may impact the organisation's performanceApply theories to resolve issues that impact the performance of the organisation and/or achievement of organisation goalsChallenge the status quo constructively to develop solutions and resolve issuesAssist in the delivery of quality sustainable development solutions for projects and/or enhancements, in line with broader business and technology strategiesConduct system maintenance, including implementation of business recovery, disaster recovery and continuity plansResolve incidents and problems to ensure systems operate as requiredParticipate in 24/7 on-call rosters to provide immediate application support in the event of a service disruption or issueMentor and support an analyst team in accordance with people principles and processesExperience Required: The ideal candidate for this Technical Support Specialist role is someone who brings excellent verbal communication skills, a customer-focused mindset, and a self-driven attitude. With at least five years' experience in technology development or support roles, you will have expert knowledge of UNIX commands & shell scripting and/or constructing Splunk queries. Your experience in monitoring and health-checking UNIX based environments, including Oracle database/IBM MQ Series, will be invaluable. You will also bring your experience in Incident, Problem and Change Management to the role, as well as your ability to manage and maintain operational and support documentation.
5 years of experience in a Production Support or Software Development roleExpert knowledge of UNIX commands & shell scripting and/or constructing Splunk queriesExperience in Monitoring & Health-Check of UNIX based environments including Oracle database/IBM MQ SeriesExperience in Incident, Problem and Change ManagementAboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Chane Prasongdee on 02 8289 3118 for a confidential discussion.
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