About us At ubank, we want to empower the digital generation to be more successful with money.
Think of us more as a daily money companion.
One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.
With ubank, our customers can discover what it feels like to save more, see exactly where they're spending and own their own home faster.
In short, we want to help them achieve real momentum with money.
Your why In this role, you will be responsible for managing and enhancing our suite of applications, ensuring they meet the needs of our organisation and drive operational efficiency.
This role reports directly to the Banking and Enterprise Applications Manager.
How you will spend your time As Production Support, your key responsibilities will include: Collaborative Support: Work alongside IT and business units to ensure applications meet operational requirements and support business objectives.
Process Optimisation: Contribute to efforts aimed at enhancing processes and adhering to best practices in maintenance, support, and deployment of applications, aiming for service excellence.
Application Maintenance: Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently.
System Environment Optimisation: Offer recommendations for optimising application environments to improve performance and reliability based on observed trends and issues.
Third-Party Liaison: Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards.
Support Recovery and Continuity Efforts: Aid in developing and implementing recovery and business continuity plans to reduce downtime and ensure quick service restoration in case of disasters.
Risk Identification and Compliance Support: Assist in identifying operational risks and ensuring applications compliance with relevant standards and regulations to protect business operations.
What you will bring Essential Banking and Financial Services experience Experience with CRM systems, Genesys Cloud, HCM, or Banking Systems Strong problem-solving and communication skills Understanding of IT infrastructure, cloud services, and software development life cycles Familiarity with regulatory compliance in the financial industry Relevant certifications (ITIL 4, COBIT, or CISM) preferred Desirable Experience with Microsoft suite, Slack and Confluence (or other collaboration tools).
Why ubank?
Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station Highly collaborative and positive culture Strong internal development & growth opportunities + other fantastic benefits to support!
Our Values Delight the Customer - We put the customer's best interests at the forefront of everything we do.
We believe financial success will follow customer success Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative Value Each Other - We respect everyone's contribution, embracing a common goal and championing individuality Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game Our recruitment team is standing by, ready and eager to connect with you and answer any questions you might have.
So why wait?
Apply now with a CV and let's see where this exciting opportunity takes you!
We are proud to be an equal opportunity.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
When you apply, please tell us the pronouns you use.
We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.