Production, Planning & Scheduling (Manufacturing, Transport & Logistics)Full timeScreenAway is a thriving national business, designing and selling the latest technology for indoor retractable blinds and fly screens. We offer premium products and solutions tailored to our customer's individual needs.Due to continuous growth, we are looking for our next superstar Production Scheduler to join the team.This opportunity is ideal for someone who is incredibly organized with exceptional attention to detail. You will be based in our Regency Park office, supporting our customers and on-site installation and service teams.About the Position:You will be responsible for all after-sales customer service issues related to our custom-designed blinds. This includes managing trade resources, ordering, installation schedules, and providing after-sales service.About You:Previous experience in a scheduling or appointment setting roleHighly organized with exceptional time management skills.Possess a positive and energetic personality.Excellent communication skills – written and verbal.A motivated self-starter who, whilst still part of a team, does not lose sight of the individual tasks and goals.Key Responsibilities:Manage all after-sales customer calls.Schedule trades, allocate resources, and manage workflow.Ensure exemplary customer service for ScreenAway customers.Schedule jobs to meet budget requirements and ensure timely completion.Order materials from industry-leading suppliers.Maintain calendars to ensure timely delivery and installations for customers.Adjust the installation schedule as required and communicate any changes to the customer.What We Offer:Full on-the-job training with our experienced and dedicated after-sales customer service team.Secure full-time position with attractive remuneration and incentives.A welcoming and energetic team that works hard and has fun.Career development opportunities with comprehensive training and support.Autonomy in your role within a collaborative working environment.Employee Assistance Program.
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