Product Support Team Digital Stack / Support Melbourne Date Posted Wed Oct 09 2024

Digital Stack - Full-time Melbourne, posted on Wed Oct 09 2024
Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance, and control over the marketing of their network, domestically and internationally.
We are looking for a Helpdesk Support Assistant to work alongside our team in Australia and international teams. Your role will be to work during business hours and support some international clients.
You are someone who: Is passionate about technical customer service supportEnjoys keeping systems updated and pays attention to detailHas a driven attitude and loves getting the job doneEnjoys working closely with clientsIs open-minded and enjoys working in a team environment and remotelyCan be flexible with hours as it demandsIs well presented and shows initiativeWhat gaps will you fill: Work alongside our Product Support ManagerSupport Brand Experience Managers with product questionsUndertake testing and analysis work and share with your managementKey Selection Criteria: Experience with Jira and Jira Service ManagementCurrently working for a Software as a Service or similar product in a helpdesk roleExperience in customer service and dealing with challenging customer questionsThorough understanding of Social Media platforms and trendsOpen and positive personalityImportant information before you apply: Please send your CV (resume) and cover letter outlining why you want to work for Digital Stack and showcasing your relevant experience. Please note you will need to be located in Melbourne.

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