Requisition ID 1000200 - Posted - Woolworths Supermarkets - NSW - Full-time - Commercial We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you'll do The Product Support Specialist will be responsible for managing products that enable our Supermarkets Commercial team to make and execute decisions that optimise our range and space.
Work closely with the Product Owner on backlog management, requirements reviews, testing (UAT) and deployment activities (incl BVT)Conduct training sessions, both remotely and on-site, to ensure users have a clear understanding of our applications and best practice process.Provide expert technical support for our range and space management applications, troubleshooting user issues, addressing queries and issues promptly, inline with SLA's.Support with identification, scoping and implementing enhancements based on learnings from users of core problems and frustrations using the tools.Own the support experience, ensuring we continuously improve the user experience and are regarded as exceptional business partners, providing valuable support to achieve business objectives.What you'll bring Excellent at problem solving and has great attention to detail.Clear and effective communicator, with the ability to understand user requirements and effectively lead sessions (e.g. workshops, training, listening sessions).Strong interpersonal skills, passionate about helping people.Commercially minded, understanding key user requirements and how to best use the tool to deliver outcomes.Curious to learn about the intricacies of our complex business and support the teams that use our solutions to deliver our strategic objectives.What you'll experience We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave.Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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