About Us Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.
The Opportunity We currently have an exciting opportunity for a trade qualified Mechanical Fitter to join our team as a Product Support Advisor.
This permanent role will allow you to access OEM training while you build a long-term career in a global company.
Working an 8/6 roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.
Main responsibilities include: Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns Identify areas for improvement and work with the customer to address any shortcomings Escalate all issues to relevant teams and within a timely manner At all times maintain an open communication and good working relationship with customers, peers and other departments Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously 'Promote & Enhance' Hitachi's promise of Total Customer Satisfaction To be successful in this role you will have: Relevant trade qualifications Looking for the next step in your career Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff (Desirable) Working knowledge of planning and scheduling with the ability to deliver in tight timeframes Demonstrated background experience with Hitachi mobile equipment will be highly regarded Good communication and customer service skills and the ability to build long term relationships Safety focus and abide by site safety processes Benefits We are offering: Permanent Full Time Position in a leading OEM with long term job security Competitive pay rate + company biannual bonuses!
$$$ Qantas points/status credits for site travel Reimbursements paid for transport to and from home to airport, or airport parking Brand new HP Laptop provided to new employees – no more paper timesheets!
190hr annual leave & 76 hours personal leave per annum Relocation assistance if required Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services OEM training and opportunities for upskilling with access to the latest technologies Supportive mentors who value your input in finding new and improved ways to achieving success Career progression in a leading OEM Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!