Product Support Advisor – Pooraka | South Australia Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. We are proud to employ approximately 44,000 people across more than 150 countries.
Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds.
The role Engage with various tiers within the customer organization, aiming to enhance the functionality and reliability of equipment while being conscious of costs. The role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support. It also includes collaborating with the customer's Maintenance Management Team to improve the performance of Sandvik's equipment.
This role is a fixed term contract, covering a secondment, ending in July/ August. Based out of Pooraka, with travel to customer sites. Rosters available 7 days on 7 days off or 8 days on 6 days off. Areas of responsibility Managing the Service Support to accomplish the goals and objectives of the business.Managing daily requirements and engaging relevant departments to provide a high level of customer service satisfaction.Enhancing existing Site Service by providing input into strategic plans for the continued expansion of the business.Facilitating coaching and mentoring of site technical staff.Assisting in root cause failure analysis.Functioning as first line support for helpdesk issues & technical support in Sales Area.Identifying and supporting continuous improvement initiatives.Bulletin Administration and Support.Assisting the Planning department in the optimisation of maintenance strategy development.Collecting technical feedback and providing feedback to Product Masters/EQ Division Product line.Your profile Heavy Duty Mechanical trade qualification as a minimum requirement.Current driver's license and the ability to work away from home on a FIFO roster.Knowledge and experience with Sandvik equipment, as well as training and experience with maintenance and fault finding.High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.Understanding of Mine Health and Safety Regulations.Agencies need not apply. You must have the right to live and work in Australia to apply for this job. What we offer Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.
Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings.
As a part of our team, you'll be eligible for our Company Performance Bonus scheme. Plus, our Length of Service Recognition program highlights our commitment to our employees.
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills.
Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!
Sandvik is proud to be a Work180 Endorsed Employer for Women. For further information about the role please reach out to ******
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