Product Support Advisor

Responsibilities Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9250, R9400, R9600, R9800, and R996B). Assist with major and minor services to site machines. Manage warranty jobs and support with site claim submissions. Conduct machine health assessments and generate comprehensive reports. Maintain accurate documentation (timesheets, maintenance requests, site-specific reports). Promote Liebherr as a solutions provider, exceeding customer expectations. Ensure clear communication with customers, keeping them informed of all relevant information. Collaborate effectively with supervisors and tradespeople. Coach and mentor Liebherr and customer technicians. About You Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent. Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded. Exceptional diagnostic and fault-finding skills. Strong customer support experience. Excellent communication and interpersonal skills. Self-motivated with a commitment to quality execution. A current driver's license. Additional Qualifications (Highly Regarded): Additional Low Voltage Training MDG25 certification Working at Heights certification Certificate IV Engineering (Fluid Power) Our Offer Benefits: We offer a competitive salary and benefits package, with opportunities for career development in a dynamic and growing industry. Locations: This role is based at customer mine sites across New South Wales (NSW). We are particularly seeking candidates for locations in the Hunter Valley (NSW). Ready to Join the Team? If you're a highly skilled technician with a passion for heavy machinery and a dedication to exceptional customer service, we encourage you to apply! Please note: While some of the excavator models serviced may differ based on location, your qualifications and transferable skills will be highly considered. Apply Today! Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Lisa-Jayne Davis. One Passion. Many Opportunities. #J-18808-Ljbffr