Register for the Position of : Product Support Administrator
Job No. 1846
Job will close: 19 Jul 24
Job Location: Dandenong South
Product Support Administrator
The Wurth Group is a private, family organisation. We strive todeliver the highest possible customer satisfaction through quality products andservices. With 80,000 employees globally and revenue exceeding 20Billion Euro,we love what we do and we are proud of it.
Locally, Wurth Australia operates from a state-of-the-art buildingin Dandenong South. With 465 sales representatives servicing over 56,000+customers all around Australia, we are proud to offer our customers acomprehensive range of tools, fasteners and consumables, as well as systems andservice solutions.
We have an exciting opportunity for a Product Support Administrator to join our Product Support team based in Dandenong South. You will play acrucial role as the first point of contact for our sales force and customers,providing guidance and assistance with product-related inquiries.
Reporting to the Headof Product, your responsibilities will include:
Providing 1 st Tierphone support to sales staff and customers in regards to all WurthAustralia products and systemsEscalating issues to seniorteam members for more detailed analysis and troubleshooting as required Assist salesrepresentatives and internal sales teams to navigate their relevant salestools, ensuring accurate technical information is communicatedSupporting the Product Teamand internal stakeholders in identifying technical issues, collectingsupporting measurements, evidence and data and assisting in providingsatisfactory outcomes to reported product issues and queriesSupporting the Tool Repairteam in processing quotes and invoicing as requiredProcessing product reportreplacements, credits and advisory reportsAssisting in general Ad-hoc ProductSupport duties as required To be considered for this opportunity, you will possess:
Excellent communication andorganisational skills, with a focus on troubleshooting and analysingqueries over the phonePrevious experience in acustomer service and / or similar role will be highly regardedThe ability to work as partof a team and deal with high call volumesWe are willing toprovide full training to an enthusiastic and driven individual who is preparedto learn and develop themselves in their career.
Not only do we have great coffee, some of the other great perksfor working with Wurth Australia include:
Working for awell-established business with a strong reputation and big growthopportunities for the futureState of the art,innovative building with free-flowing coffeeAccess to a rangeof online training modules to grow and develop your skills and knowledgeOnsite Car Parking& Complimentary Staff GymMonthly BirthdayCelebrationsComplimentaryaccess to our Employee Assistance Program (EAP)Great discounts onall Wurth products Diversity and Inclusion
Diversity and inclusion sit at the heart of the Wurths CoreValues. We are committed to building a workforce that is representativeof the communities in which we live, work and operate. Our culturethrives on mutual respect, teamwork and diversity of thought in the workplace.
Culture
We care about our people and are dedicated to seeing our employeeswork together in an environment that fosters the true meaning of collaboration;a culture that creates the highest quality, cutting-edge products, long-lastingrelationships, and improved organisational and individual capabilities. We aimto give our employees an opportunity to grow and develop their careers.
All final applicants for this position will be asked to consent toa criminal record check. Please note that individuals with criminalrecords are not automatically ineligible to apply for this position. Eachapplication will be considered on its merits. Please see our PrivacyPolicy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collectionof your personal information during the recruitment process.
If you have any questions, please contact our national RecruitmentTeam on 03 8788 1199.
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