Product Specialist Support Engineer
Weir Minerals APAC Region
Onsite
Location: Perth
Purpose of Role:
Weir Minerals is a global leader in providing engineered solutions for the mining and minerals industry. Our GEHO pumps are renowned for their reliability and performance in handling abrasive slurries, making us a trusted partner in the industry. We are committed to innovation, excellence, and sustainability in everything we do.
As the GEHO Product Specialist Support Engineer, you will play a crucial role in supporting our clients and internal teams by providing expert technical assistance, troubleshooting complex issues, and ensuring the seamless operation of our GEHO products. You will be the go-to expert and manage relationships with customers of GEHO industry pumps in the Asia Pacific region.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Developing, maintaining, and maximising relationships with our customers of GEHO industry pumps for the Asia Pacific region.
Assist in preventing competitors from establishing a long term presence in GEHO core business.
Assist with pricing calculations.
Initiating, managing and maintaining service agreements in your region. Assist End User Sales Division in implementing service agreements into the Australian market.
Composition and management of aftermarket sales budgets in consultation with the Regional GEHO Product Manager.
Provide up to date technical information to clients, ensure that all clients are aware of our technical advancements.
Providing technical recommendations and support to customers.
Assist customers with any troubleshooting of equipment and service problems where required.
Identifying and promoting new business opportunities to profitably grow the business in the Area.
Handle spare parts technical enquiries and pricing and working closely with the Customer Support Team on technical issues.
After training, this role would evolve into external sales and site support which will involve local and overseas travel on a regular basis.
Training in the Netherlands will be required on an annual basis.
Job Knowledge/Education and Qualifications:
A minimum of 3–4 years relevant mechanical/electrical background experience (Minimum Cert III in Mechanical Engineering).
Experience working on heavy specialised equipment such as rotating equipment, highly preferred.
Intermediate to advanced MS Office (Excel and Word).
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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