Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
Together, we are building a better world.
Your Work Shapes The World:
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar.
With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
Job Description:
Caterpillar's MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Terrain technologies to be located in Brisbane, QLD.
As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Terrain Office technologies.
This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems, with an emphasis in project management, internal and external relations.
Job Duties And Responsibilities:Identify and resolve Mining Technology (MineStar) hardware and software issues for dealers and customers.Implement and utilize standard support processes to respond, restore, and resolve issues.Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.Participate in New Product Introduction (NPI) projects.Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed. Key Relationships:Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil.Engineering: frequent discussions regarding customer problems, ensuring problem diagnosis and resolution.Customers and Dealers: communicate regularly on the status and resolution of issues. Additional Information:Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%.This position requires open pit mine site support work at times, with regulatory safety training required.This job role is primarily performed during normal day shift hours but includes some off-shift and weekend responsibilities.Working environment – 5 days in office. Basic Qualifications:
Bachelor's degree or 1-3 years of Product Support experience, Graduates welcome.
Top Candidates Will Also Have:Bachelor's degree in Computer Science or Mining Engineering.1 year project management experience.1-2 years of experience supporting technology in an industrial or production environment.Cat New Product Introduction (NPI) process experience.Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.Ability to effectively communicate with technically and non-technically skilled mining customers and dealers. Posting Dates:
December 19, 2024 - January 9, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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