Product Service Consultant
Location: Brisbane, Queensland
Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: R0000271298
Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
Your Work Shapes the World:
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar.
Job Duties and Responsibilities:
Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
Implementation and utilization of standard support processes to respond, restore, and resolve issues.
Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
Participate in New Product Introduction (NPI) projects.
Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed.
Key Relationships:
Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.
Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil.
Engineering: frequent discussions regarding customer problems.
Customers and Dealers: communicate on a regular basis status and resolution of issues.
Additional Information:
Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%.
This position requires open pit mine site support work at times.
This job role is primarily performed during normal day shift hours but does include some off-shift and weekend responsibilities.
Basic Qualifications:
Bachelor's degree or 3 years of Product Support experience.
Top Candidates Will Also Have:
Bachelor's degree in mechanical engineering, Electrical Engineering, Computer Science, or Mining Engineering.
Experience working with heavy machinery electrical systems.
1 year project management experience.
5 or more years of experience supporting technology in an industrial or production environment.
Cat New Product Introduction (NPI) process experience.
Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.
Ability to effectively communicate with technically and non-technically skilled mining customers and dealers.
Posting Dates: October 22, 2024 - October 29, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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