Job ID: 257786
Date posted: 18/09/2024
Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know Working at IKEA has its benefits and rewards:
$27.35 base hourly pay rate Above award rates and penalty rates (including Sunday and Public Holidays) 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% Co-worker discount Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant Co-worker uniform provided Free Co-worker parking Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) Bonus programme (where eligible) Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional Information This role is Permanent Part-time, 60hrs/fortnight. The shift times required to work will be spread between 08:00am to 8:00pm and 10:00pm (Thursday - Saturday). As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday). Recruitment Process and Key Dates We require adequate availability, without holidays booked, during the peak trading period (from mid-October to March) for this position. If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. If your application is progressed, you will be invited to attend an in-person interview with the hiring team. About this work area As Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:
Engaging and assisting customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. Presenting IKEA products in As-Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store. Taking necessary action on products to give them a second chance, such as repackaging them back into a saleable condition. Assembling our products according to proper building and enclosed instructions to ensure complete functionality. Supporting the quality work in the store to constantly improve customers' quality perception of IKEA products. Always considering the sustainability impact when deciding when and how to recover products. Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes. Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers. As Product Recovery & Quality Co-worker you are or have:
A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently. A passion for building furniture, our products, and our sustainability initiatives. A motivated, results-driven mindset that does not shy away from challenges. Experience with regular use of computers and IT systems. A strong customer focus, ensuring we keep the customer in mind no matter what we do. The ability to prioritise tasks in a fast-paced environment and be able to think outside of the box. A safety mindset and being comfortable with physical work and manual handling including repetitive lifting. We need people like you At IKEA, work is so much more than a job. Come join us!
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