Role – Product Owner • Permanent Full-time opportunity • Location: Sydney • Hybrid working model (2 days in a week in the office + WFH) How will I help?
Westpac is seeking a dynamic and innovative Digital Product Owner to help define and deliver a market-leading Digital Identity Capability for both consumers and businesses (KYC and KYB).
This role is pivotal in merging business drivers, customer needs, and platform capabilities to create exceptional customer experiences.
Key accountabilities include: • Drive agreed business and customer outcomes, ensuring the delivery of high-quality developments within Westpac Digital.
• Create and review user stories that provide detailed requirements for development and test teams.
• Attend scrum meetings, planning sessions, retrospectives and facilitate demos.
• Identify opportunities and implement changes to maximize digital adoption and advocacy by understanding underlying customer needs.
• Facilitate stakeholder alignment on KYC and KYB capabilities, ensuring plans, budgets, and execution priorities are in sync across Digital, Segment, Product, Marketing, Technology, Branch and Customer Service Centre teams.
• Deliver projects and initiatives on time and within budget.
• Engage in tracking and business intelligence to provide regular insights into digital product performance.
What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
• Proven experience in driving digital product development as a Product Owner or Business Analyst.
• Experience in Know Your Customer (KYC) and Know Your Business (KYB) capabilities.
• Experience with delivering projects using Agile delivery practices.
• Proven ability to drive and measure business outcomes.
• Results-oriented, focusing attention on key objectives to achieve effective business and customer outcomes.
• Strong ability to engage, influence and manage expectations.
• Demonstrated ability to collaborate and create effective teamwork across traditional organizational boundaries.
• Customer-oriented, seeking to identify and exceed customer requirements.
• Tertiary qualifications in a business-related discipline or equivalent business experience.
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******.