About the Role BOQ Group is one of Australia's leading financial institutions, with a proud heritage and a progressive vision.We always place our customers at the forefront of every decision, and our vision is to be the bank that customers choose.As we continue our journey towards delivering world-class digital experiences, we are searching for a dynamic professional to join our Customer Onboarding program.Reporting to the Chief Product Owner, you will contribute to the vision and roadmap for the strategic customer onboarding solution and collaborate with a diverse range of teams and stakeholders to build and deliver an exceptional and unified customer onboarding experience for our customers and staff.Furthermore, you will: Work closely with stakeholders across the organisation including business bank, retail bank, compliance and financial crime operations teams to ensure the product strategy aligns with company goals and customer needs.Manage the product backlog and prioritise features based on business value, as well as support the Chief Product Owner in this task.Serve as the primary contact for enhancements or feature requests from wider stakeholders and translate the vision for the product or project to the delivery team to enable a program backlog to be created.Track and report on product performance metrics, ensuring that the Customer Onboarding program is meeting desired outcomes and continuously seeking opportunities for improvement.Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.About you We are looking for a dynamic professional, with experience in delivering large transformation programs.The successful candidate will have ideally worked in financial services across risk and reg, technology and agile delivery components.We are also interested in: Detailed Financial Services industry, with good understanding of Customer Onboarding and KYC/AML regulatory requirements (desirable).Advanced knowledge of agile business analysis processes & techniques (i.e., User Stories, Epics, Use Cases, Business Process Mapping) using Jira and Confluence applications.Experience with Microsoft Customer Experience Platform (CXP), including Microsoft Dynamics and Power Platform (desirable).Excellent analytical, problem solving and stakeholder management skills.Ability to work closely with business and technical stakeholders at all levels as a team player.Strong communication, coaching, consultation, and negotiation skills with an ability to engage and influence internal and external stakeholders.About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our Perks • Flexible working arrangements • Discounted financial products • Salary sacrificing options • Paid parental leave with no minimum • Purchase annual leave • Discounted private health insurance plan • Employee Assistance Program (EAP) • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index How to Apply To apply for this role at #boqgroup, follow the links or apply via our Careers Page.BOQ Group is committed to diversity and an inclusive workforce.Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.Please no agency applications.
