Reporting to the Head of Experience and Delivery, you will support the Customer Services division by running the optimal agile delivery process for continued maintenance and development processes and systems that make it simple for our bankers to provide a customer obsessed experience.You will support squad members and various stakeholders across multiple teams to understand the mission, foster accountability for work needing to be done and collectively deliver on commitments.In this role, you will:Be accountable for helping establish the optimal squad and delivery structure, ensuring ultimate success of the squad's outcomes.Be accountable for end-to-end delivery including the elaboration of features and stories, defining acceptance criteria and achieving targets.Work with the Customer Services Leadership Team to shape business outcomes and ensure transparency and visibility over decision making.Collaborate with relevant stakeholders to deliver the backlog and priority initiatives.Conduct problem resolution, create product collateral and monitor results and feedback.Align the product roadmap(s) while keeping the voice of the customer and colleague at the centre of all initiatives.What you'll bring:Demonstrate in-depth understanding of relevant financial products and services from either a business or technology perspective.Strong project delivery experience with knowledge of the software development cycle.Demonstrate experience in supporting and leading in medium, cross functional and self-managing teams to accomplish outcomes.Extensive experience with agile ways of working and familiarity with human centred design techniques.Excellent written and verbal communication skills to influence and convey a vision to key stakeholders and teams.Ability to innovate, adapt and grasp new skills and capabilities; along with proven analytical skills and evidence-based decision making.A diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.Advertised: 13 Nov 2024 6:00 AM AUS Eastern Daylight TimeClosing: 27 Nov 2024 11:55 PM AUS Eastern Daylight Time
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