About us: Exciting times are ahead here at iSelect! As we close out 2024, we're gearing up for an incredible new year with a variety of roles available now and kicking off in early 2025. We're investing in the future of our 'Utilities stream' by modernising our technology to streamline processes and cut down on manual tasks. This includes a full tech stack rebuild and the launch of a dozen new, customer-focused features to deliver outstanding experiences. If you're keen to be part of some impactful, customer-led change, read on to find out more about joining us on this journey!
At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier – giving our customers back precious time so they can do more of what they love.
What you do: As the iSelect Product Owner - CRM, you will be accountable for setting the vision and strategy for customer data applications, enhancing the omni-channel experience for both customers and internal teams. Your primary focus will be to deliver a world-class customer-led omnichannel comparison journey across iSelect's product range, with an initial focus on the Energy comparison journey.
Collaborating with general managers and stakeholders, you will create clear CRM product roadmaps that align with iSelect's brand and customer strategy. You will work closely with other Product Owners to identify opportunities for improvement, managing the CRM product backlog to deliver tangible business value. By collaborating with internal and external partners, you will ensure timely delivery of initiatives that maximize value for customers and stakeholders. Additionally, you'll advocate for your team and products, managing their lifecycle while promoting their internal value.
What you need: Successfully developed product vision, goals and roadmaps, represented the true ownership of designated product(s) in an organization.Minimum 5 years' experience in complex martech roles.Excellent knowledge of CRM processes and functions, including experience in solution design and development of a relevant CRM system (Salesforce, Braze, Hubspot, Dynamics) and associated technologies.Understanding software development life cycle models and complete knowledge of Agile project management principles and practices.Experience working in B2C sales and marketing, including integrated Contact Centre sales and/or customer service.Experienced in Scrum agile and understand the importance of your role within the scrum team.Proven capability in customer journey & user story mapping and grooming backlogs of work with the scrum team to define a meaningful path forward for them.Able to facilitate workshops & showcases with stakeholders, taking them on the product journey to obtain their specialized insights into considerations of your product(s).Able to champion and support agile teams, aiding in removing blockers and setting up the right product practices at scale. Energy and/or financial services industry experience highly regarded.Experience in developing estimation practices in a team, enabling you to make data-driven value and trade-off decisions on your backlogs.Strong stakeholder management skills: building relationships with business to successfully manage expectations from business - keeping communication easy and transparent regarding product outcomes.What's in it for you: Hybrid Working–3 days in our CBD office – Tuesday, Wednesday & ThursdayProfessional Development–We encourage ongoing learning and development with free access to the full LinkedIn Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.Recharge Days–For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave!)Referral Bonus–Earn yourself an extra $1500 by referring another superstar to join our team.Salary packaging–we can help you to maximize your salary with options such as novated leasing.Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.Wellbeing Centre–Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.Employee Assistance Program–Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.Rewards Platform–A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!Annual iStar trip–We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.What's next: We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application.We can be flexible with interview times, and these will be conducted either over MS Teams virtually or face to face.Don't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role at ******.Please note all applicants must have full working rights and will need to complete full background checks including Police Checks.iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******.
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