Product Manager (in Senior Manager Level) Commonwealth Bank of Australia Sydney, Australia
Product Manager (in Senior Manager Level) Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive You have a strong risk mindset with a passion to deliver the best outcomes for our customers.We are a team focused on designing and delivering a world class customer communication initiatives that delivers strong value to customers and to the business. Permanent full-time opportunity, at Senior Manager levelYou have a strong risk mindset with a passion to deliver the best outcomes for our customers.We are a team focused on designing and delivering a world class customer communication initiatives that delivers strong value to customers and to the business. See yourself in our team
The Customer Communication People and Process squad is responsible for creating a centralised engagement process to ensure seamless customer engagement and experience through the customer engagement engines. Providing support to enhance the agile ways of working, build capability and empower teams to accelerate the creation and execution of customer communications. We provide support to teams across the group to understand and manage their associated risk accountabilities across the customer communication process relating to Next Best Conversations and Real time alerts (CED).
Do work that matters
As a Product Manager (Senior Manager level), Customer Communication People and Process you will be responsible for establishing and managing the Customer Communication process (NBC & CED) with a particular focus on providing strong governance, operational risk and risk profile outcomes. Using strong collaboration and influencing skills, you will drive engagement and change across numerous stakeholder groups across the Group. Partnering with our key stakeholders will be critical for your success. Confidently address stakeholder questions and concerns, possess the ability to accurately evaluate ambiguous situations to reach informed decisions. Experience in the Customer Communication process, specifically NBC and/or CED is highly desirable.
Key Responsibilities Establish and manage governance frameworks and processes for the Customer Engagement Engines.Ensuring adherence to governance and correct accountability around timely resolution of risks and issues.Work in partnership with multiple stakeholders to lead change initiatives, designed to improve our customer communication processes.Leverage insights and data to deliver recommendations for control and process enhancements.Develop and maintain strong relationships with key stakeholders across business, channels, risk and technology.Lead product process developments and enhancements utilising customer centred design thinking.Ownership of controls, including effectiveness testing and uplifting as required.Influence key decisions and prioritisationEngage with internal risk and product governance frameworks. Present and prepare product papers and reports to various governance forums, senior stakeholders and leadership teams. We're interested in hearing from people who have: Experience working in an agile environment as a Product Owner/ManagerCustomer-first Mindset: always starting with and anchoring back to the customer outcomeRisk Mindset: this role is for a Risk Champion, with a strong ability to proactively identify and understand, openly discuss and act on current and future risksExperience in delivering complex tasks and prioritising accordinglyExceptional stakeholder/supplier engagement skills including presentation skills, communication, negotiation and influencing capability at a senior leadership level with a proven record of managing the needs of varied business stakeholdersStrong analytical skills and commercial acumenExperience with effective planning and the ability to contribute to tactical and strategic planning in support of a business plan
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 29/04/2024 Job ID REQ209292
More Jobs From Commonwealth Bank of Australia
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
