IDP is a leader in international education services, delivering global success to students, test takers, and our partners through trusted human relationships, digital technology, and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages, and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.Role PurposeWe have an opportunity for a Product Manager to lead the product management and delivery of Operations Management within the IELTS operations team.This role will support the delivery of our ongoing IELTS transformation of test centre, test taker, and IELTS partner experiences. Through sound Test Taker research, market and data analysis, along with co-validation with IDP's global network, you will identify opportunities to develop, enhance, and improve the Operations Management product experience. You will lead the development of the strategic roadmap for the products and work with the teams to implement and deliver, achieving the targeted business and Test Taker outcomes.This is an exciting role, managing a portfolio of products that will have a critical contribution to the overall IELTS and omnichannel experience of our Test Takers.Product Strategy & Commercial ManagementManagement of the development of a consolidated Product Roadmap for Operations Management within the Test Centre Experience team, aligning GLT strategic objectives, and working with Product Owners to develop delivery plans.Management of current products to create amazing Test Centre and Test Taker experiences focusing on the product lifecycle, new product development, and process improvements to drive efficiencies and deliver on business objectives.Leveraging market, competitor, Test Taker, Test Centre, Partner, and digital insights to inform forward-looking roadmap and product plan.Development of the case for change, investment business cases (where required), and canvasses, including forecasting and mapping to key metrics and ROI tracking.Communication of Product Strategy and Roadmap with key stakeholders for input and alignment.Commercial and Partner ManagementDevelop core value proposition for Operations Management products, integrating and connecting Test Centre Experience with Test Taker and Partner Experiences supporting physical and digital Test Taker interactions, omnichannel experience, and lifecycle.Reporting of key metrics impacting business performance, including tracking of benefits realization (from new products and improvements).Leveraging data from across the platform and working with the data team to identify opportunities such as 'next best action' or gaps that could be addressed which would improve commercial outcomes.Test-taker FirstAdvocacy of the Test Centre Experience within the scope of the Operations Management products.Continually walk in the Test Takers' shoes across the digital and physical platforms for continuous improvement via a prioritized backlog being actively worked on by the required teams.Collaborate with CX and research teams to facilitate regular co-design to enable a complete understanding of Test Taker needs.Planning and DeliveryEnsure the Test Taker journey on digital and non-digital platforms is optimized for experience and conversion outcomes.Work with associated product delivery teams to deliver the required product roadmap in line with strategy, business planning, and practical needs anchored to network and Test Taker feedback.Manage initiatives in the roadmap across cross-functional teams, building sustainable processes, coordinating, and managing dependencies in release schedules.Create go-to-market and change management plans with key stakeholders to optimize Test Taker, business, and operational adoption and performance.Team LeadershipLead Product Owners to ensure effective implementation of the product strategy, roadmap, and performance objectives.Clearly cascade goals and business objectives specific to delivery to ensure Test Taker and business outcomes.Support, guide, and mentor Product Owners as part of PI Planning with application of Agile practices.Deliver on Test Taker/Centre and business outcomes through people enabling the best outcomes through team capabilities.Foster a team culture that is about outcomes and collaborative ways of working for the benefit of our Test Takers.Required ExperienceTrack record in the management of commercialized products/services at various stages in their product lifecycle.Knowledge and execution of product management practice, including business planning, roadmap development, forecast, and benefits realization.Proven ability to lead product lifecycle from concept to MVP and go-to-market; including mature product iterative improvement, and where applicable migration and exit.Demonstrated ability to take responsibility for the overall condition and stewardship of the product.Strong business and data analysis skills with the ability to synthesize market, Test Taker, and data insights to inform product decisions, actions, and outcomes.Ongoing thirst for a better understanding of the Test Taker - ambition to play a key role in promoting superior Test Taker experiences and Test Taker centric business solutions.Have business acumen with the ability to create solutions that meet Test Taker needs.Build rapport and communicate solutions to senior stakeholders including being able to tell the story.Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve.Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view.Passion for driving process improvements that directly impact operational efficiencies and NPS.Desirable ExperiencePrior experience in managing and leading teams.Experience across different industries (e.g. a mix of digital and bricks and mortar).More About UsWe are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and creating a connected world.As a Great place to work certified organization, our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.An exciting role, managing a portfolio of products that will have a critical contribution to the overall IELTS and omnichannel experience of our Test Takers. Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience, and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.Some Other Benefits IncludeWork in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.Professional development programs to grow your career.Two paid volunteer days every year to support our local communities.Stay energized with free fresh fruit and barista onsite.
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