We're one of Australia's most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians.Forget what you thought you knew about the NRMA – take a look on the inside and you'll discover that life with us is more than just a job – it's your chance to make a difference together.Job DescriptionIn this exciting career opportunity, you will act as the guardian of the customer experience on the NRMA EV network and will engage with all parties to ensure that we deliver the best possible experience for all users of the charging network. You will also be responsible for proposing and driving initiatives in consultation with the broader NRMA to increase member take-up and improve customer NPS.What You'll DoEngage with the business to ensure the best possible customer EV charging experienceOwn the overall NPS on behalf of the Energy team and work with the team to identify opportunities to improve the NPSDevelop and provide reporting to monitor the customer interactions and experienceReview, align and develop strategy between ChargeFox and the MyNRMA applicationsManage the definition of requirements for the new Tap & Go functionality and support business process changesProvide concepts, plans and research to the Senior Leadership Team to promote or develop products and servicesAssist with the creation of bids, tenders, and new business submissionsWhat You'll Bring3 to 5 years previous relevant product management experience in EV, electrical or telecommunications infrastructure or servicesHighly analytical with strong stakeholder management skillsAdvanced written and speaking communication skillsProfessional attitude and exceptional interpersonal skillsProven time management and organisational skills, with the ability to manage multiple deliverables with tight deadlinesMust be tech-savvy with business process engineering skillsWhat's in it for you?At the NRMA, we aren't just about discounts (although you do get these). We know everyone leads unique lives, and it's about those things that add up to make life both at work and outside of work just right for you.Progressive flexibility and well-being benefits to balance all of life's prioritiesTravel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on all NRMA insurance products including car, home & travelOpens the door to other opportunities across the NRMA GroupAt the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.Successful applicants will be required to complete pre-employment checks.
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