We're one of Australia's most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians.
Forget what you thought you knew about the NRMA – take a look on the inside and you'll discover that life with us is more than just a job – it's your chance to make a difference together.
Job Description In this exciting career opportunity, you will act as the guardian of the customer experience on the NRMA EV network and will engage with all parties to ensure that we deliver the best possible experience for all users of the charging network. You will also be responsible for proposing and driving initiatives in consultation with the broader NRMA to increase member take-up and improve customer NPS.
What You'll Do Engage with the business to ensure the best possible customer EV charging experience Own the overall NPS on behalf of the Energy team and work with the team to identify opportunities to improve the NPS Develop and provide reporting to monitor the customer interactions and experience Review, align and develop strategy between ChargeFox and the MyNRMA applications Manage the definition of requirements for the new Tap & Go functionality and support business process changes Provide concepts, plans and research to the Senior Leadership Team to promote or develop products and services Assist with the creation of bids, tenders, and new business submissions What You'll Bring 3 to 5 years previous relevant product management experience in EV, electrical or telecommunications infrastructure or services Highly analytical with strong stakeholder management skills Advanced written and speaking communication skills Professional attitude and exceptional interpersonal skills Proven time management and organisational skills, with the ability to manage multiple deliverables with tight deadlines Must be tech-savvy with business process engineering skills What's in it for you? At the NRMA, we aren't just about discounts (although you do get these). We know everyone leads unique lives, and it's about those things that add up to make life both at work and outside of work just right for you.
Progressive flexibility and well-being benefits to balance all of life's priorities Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on all NRMA insurance products including car, home & travel Opens the door to other opportunities across the NRMA Group At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
Successful applicants will be required to complete pre-employment checks.
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