Permanent role Deliver a world-leading digital sales and service experience, designed and built in a way to support future innovation and customer propositions into the future Sydney, Brisbane or Melbourne CBD location Digital Insurer (DI) is a business transformation program reimagining the products, propositions and experiences we will deliver for customers into the future. Through a new, modular, cloud-based Policy Administration System (PAS) and enhanced integrations to other capabilities, notably Digital and Data, we will power new processes and ways of working and radically advance our agility and cost of change, while digitising and automating our value chain and improving our ability to compete in a rapidly developing market.
Reporting to the HO Digital Insurer - Customer Experience, the Customer Experience Product Manager is accountable for the design and delivery of the digital sales and service experience for Digital Insurer Release 1 (AAI New Zealand).
Key Responsibilities include but not limited to:
Deliver a world-leading digital sales and service experience, designed and built in a way to support future innovation and customer propositions into the future, while adhering to CAPDAN principles Be the Digital Sales/Service SME/Product Manager for R1, providing leadership and direction, and resolving key issues and questions in support of on-time/budget R1 delivery Work in partnership with BAU teams and program stakeholders to ensure alignment to both DI and BAU strategies, acting collaboratively to ensure the entire business feels ownership of DI outcomes Support new ways of working in terms of digital delivery, setting the groundwork for target operating models, and championing product and digital agility Support Squads with delivery, stepping-in to problem solve and support assigned Product Owners as required; work with peers across the Program to ensure a world-leading end-to-end CX. Skills & Experience:
Digital and Financial services industry experience is mandatory 5 years of experience operating within a digital/eCommerce environment, ideally from an insurance environment Previous experience delivering digital programs of work and implementation of complex digital solutions with proven business outcomes Prove track record of building collaborative relationship with a diverse stakeholder base Experience or strong interest in payments and identity management area Experience in managing people. If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact ******
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