We're seeking a Product Manager to help us drive the Customer Journey across different customer and product types, across our markets (currently Singapore and Australia, with more to come).
Full-time · Melbourne
About Flo Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy.
We invest in smart technology to reduce our operating costs and pass the savings to our members.
We are pushing boundaries and breaking conventions of the traditional electricity retailer.
To do so, we are looking for like-minded people who share our passion for technology and sustainability.
You might be the one we are looking for!
What you will be doing: This will change as you and the business grow.
Initially, focus for this role will be on:
Harmonising our Salesforce experience for Singapore and Australia to improve productivity for our Sales, Customer Operations and Market Operations teams. Supporting our Marketing team as they integrate a new Marketing automation platform. Helping us prepare for entry into the Residential energy markets in Singapore and Australia (the latter in particular). Our investments in technology are key to our success.
Regular engagement with internal Sales, Customer and Market Operations teams will be key to ensuring the business can operate efficiently, and we are able to capture and capitalise on customer feedback to help grow the business.
Likewise, you'll participate in (or even drive) customer discovery activities, design and run lean experiments to test hypotheses, and help grow our reliance on data to inform the decisions we make.
Note that this role will require some deft time management to ensure teams working across Australia, Singapore and Europe are aligned to and focused on the right things.
You will be a good candidate if you: You've spent at least one of the last three years working on Salesforce (or an equivalent CRM). You've got experience in automation across different platforms/environments (frontend and/or backend). You've dabbled in multi-platform experiences. Your learning agility and growth mindset are a source of frequent comment by peers and mentors. Any of these will help you get up and running faster: You're au fait with Behavioural Analytics, or can show us you're data literate. You've had some time working with headless CMS. You've touched on Native App development. You've had a go at designing, running and assessing lean experiments. You've got a collaborative approach to working. Bringing order to chaos via product thinking and prioritisation is your superpower. You have familiarity with UX principles. You've got experience in the energy sector. Culture and benefits: An exciting scale-up position where you can make a positive impact on the business, the energy sector and the planet. Work in an open-minded and dynamic environment. Get involved in product development and regional expansion to help chart the future of Flo. Chart your own course on how and where you want to develop your product skills as we continue to expand the business. We'll support your professional development with an annual training budget, access to additional perks like novated leasing, and you'll get the downtime you need to recharge with 5 weeks paid leave each year. Equal Opportunity Employer Statement We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation.
We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential.
We believe each individual's uniqueness is invaluable and helps make our company better.
Join a fast-growing electricity retailer that's making renewable energy accessible for all We are looking for growth-minded people who share our values and beliefs.
We would love to hear from you, even if you feel unsure about meeting every requirement listed above.
Join us as our new Product Manager with the Customer Journey team!
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