Product Analaytics Lead- Customer and Innovation At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for Product Analaytics Lead- Customer and Innovation At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for Support the development of customer segment strategy, incorporating insights from market, competitor/ customer research. Incorporate the breadth of internal & external market and customer data and analytics to drive the portfolio strategy. Support the delivery of projects and initiatives that focus on improving customer outcomes including retention, Net promoter scores (NPS), front-line education and digital customer journey improvements. Develop and implement regular monitoring and benchmarking of market and competitor activities and develop insights to inform the strategy development. Support the product teams with the development of new products or changes to products as informed by analysis, market and customer research and share these insights with the broader Consumer team. Obtain and collate customer research and feedback and work with the product teams to ensure that our products deliver sustainable customer-centric outcomes. Contribute insights and ideas as the Technical SME across enterprise-wide initiatives and identify emerging risks and opportunities relating to the Consumer products and portfolios. About you Experience working within a product/ portfolio management role within a General Insurance organisation. Advanced data analytical skills and experience working with internal and external data, and analytical tools such as Excel, SAS, SQL or Python would be essential. Tertiary qualifications in a relevant discipline and/ or industry recognised accreditation. Proven analytical and critical thinking abilities to evaluate complex alternatives, make confident judgements and develop innovative, sophisticated solutions. Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with key business stakeholders Demonstrates in-depth understanding of strategy development and is able to work with multiple teams to align department strategy with organisational vision, translating vision to action to achieve desired results. What's on offer Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes. A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work. An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development. Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being. Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme. The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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