Location: Welshpool, WA, AU, 6106
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance.
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.
Job PurposeThis position is responsible for providing technical customer support for AHS software and related components in a timely and quality assured manner, including on-site and help desk support. This is through task assigned processes using updates, testing, QA (quality assurance) and diagnosing the root cause of problems by troubleshooting to ensure product functionality is optimised.
Travel RequirementsUp to 10%.
Job Duties and ResponsibilitiesProvides technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality - escalates issues as required.Diagnose root cause of problems, troubleshoot issues and repairs within SLA (Service Level Agreement) timeframes – escalates issues as required.Day time telephone support – resolves system issues effectively and efficiently to ensure functionality as soon as practicable.Successfully connect to client site to verify and reproduce the problem to diagnose root cause.Documents the functionality clearly and concisely.Ad hoc projects as required.Required SkillsTertiary qualifications in Mining, Engineering or IT related field.Sound computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages plus Linux/Unix systems.Desired SkillsKnowledge of mining operations.Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.
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