Product Designer

time left to apply End Date: January 21, 2025 (24 days left to apply)
job requisition id JR101281
VicRoads RLS, founded in August 2022 by a consortium of Aware Super, Australian Retirement Trust, Macquarie Asset Management, and the Victorian State Government, operates under a long term concession deed issued by the State Government.
This strategic 40-year partnership is transforming VicRoads RLS into a more commercial, customer-centric, product led and digitally advanced organisation.
Our purpose to 'make services seamless and support safer networks for our communities' drives our commitment to ensuring our customers get what they need, when they need it. Our organisational values steer our actions, decisions and behaviours as we progress on our path of transformation. We work collaboratively with the Victorian State Government to ensure we fulfil regulatory requirements, deliver State projects and safeguard customer data.
The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Are you passionate about designing seamless and impactful digital experiences that transform the way people interact with digital products and services?

VicRoads is hiring a Product Designer to join our Experience Design team, where you'll play a pivotal role in designing new, user-centred solutions that enhance how Victorians interact with our services.
This role offers the chance to shape the way VicRoads interacts with its customers by crafting intuitive, impactful, and accessible experiences that improve satisfaction, responsiveness, and service delivery.
About the Opportunity
Join VicRoads as we embark on a bold transformation to launch innovative products and services for the people of Victoria while building capability within our business.
If you're a creative problem-solver with a passion for user-centred design, driven to create experiences that genuinely improve people's lives, we want to hear from you.

As we are a newly formed function in an organisation at the start of a complex, multi-year transformation, you'll need to thrive in an often-ambiguous environment and bring a collaborative, solution-oriented mindset.
What You'll Do:

As a Product Designer, you will play a central role in shaping user-centred digital experiences that empower all Victorians.
Collaborating with multidisciplinary teams, you'll be responsible for designing intuitive, scalable, and impactful solutions, always putting customers at the heart of your work.
Your contributions will ensure that our services not only meet user needs but also align with VicRoads' strategic goals.
1.
Deliver User-Centred Designs
Design intuitive, accessible, and engaging experiences that balance user needs with business objectives, creating empathetic solutions based on a deep understanding of customer behaviours and pain points.
2.
Leverage Research and Data
Conduct user research and testing to translate insights into actionable design decisions, using analytics, customer feedback, and testing data to inform and optimise designs for better outcomes.
3.
Collaborate with Stakeholders
Build strong relationships through transparent communication and shared goals, facilitating workshops and discussions to align on design strategies and co-create impactful solutions.
4.
Communicate Effectively
Articulate design decisions and their rationale clearly to ensure alignment with user and business goals, while adapting communication styles to suit technical, non-technical, and executive audiences.
5.
Uphold Standards and Frameworks
Maintain and evolve design systems to ensure consistency, scalability, and accessibility, while developing reusable frameworks and processes to drive design efficiency and adaptability.
6.
Apply Methodologies and Drive Improvement
Use design thinking, human-centred design, double diamond frameworks and Lean UX to solve complex challenges, continuously validating and refining designs through testing and iterative improvements.
Who You Are: Experienced Product Designer: You have 3-5 years of proven experience working in cross-functional teams, collaborating effectively with product managers, engineers, and stakeholders.
Self-Directed and Accountable: You take ownership of tasks and outcomes, demonstrating initiative and a commitment to delivering high-quality results while holding yourself accountable for decisions and actions.
Growth-Oriented: You embrace challenges as opportunities to learn and improve, actively seeking feedback, building resilience, and fostering continuous development for yourself and others.
Commercially Savvy: You possess strong commercial acumen, understanding the implications of your work and making data-driven decisions to achieve impactful results.
Design Systems and Frameworks Expert: You are skilled in creating and maintaining design systems and frameworks that drive consistency, scalability, and adaptability across products and services.
Exceptional Communicator: You articulate design decisions clearly and adapt your communication style to engage diverse audiences effectively.
Why VicRoads? At VicRoads, we empower our team members to drive their careers forward in an inclusive and innovative environment.
You'll be at the forefront of exciting product developments and have the opportunity to make a real impact!
Ready to Apply? If you're driven, collaborative, and ready to take on the challenge, we'd love to hear from you!

Apply now with your resume and portfolio, showcasing your design expertise, and become a pivotal part of our journey toward delivering exceptional products and experiences.
Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment may impact your eligibility for employment in this position with Vic Roads.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process.
Information provided to VicRoads will be treated in the strictest confidence. time left to apply End Date: January 21, 2025 (24 days left to apply)
About UsVicRoads Registration and Licensing Services, which includes Custom Plates, impacts the lives of all Victorians.
With road safety at the heart of everything we do, VicRoads RLS provides mobility and accessibility by registering 6.2 million vehicles and licensing almost 5 million drivers a year.
Our customer service network reaches all corners of the State, with 41 Customer Service Centres, another four dedicated Licence Testing Centres, and three call centres serving more than 90-thousand customers a week.
This is in addition to our online and digital products and services which enable more than 24 million transactions per year.
We also have a growing corporate, technical and commercial business that is building on our offering to customers and enabling even greater access to our products and services.

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