Product Design Lead

Country: Australia
Location: Sydney
Contract: Permanent
Digital transformation partner for established organizations globally.Focus on enabling digital states, transforming work methods, and enhancing customer service.Emphasizes a start-up mindset, modern methods, and a blend of strategy, consulting, and customer experience with agile engineering.Responsibilities: Collaborate with cross-functional teams for impactful solutions in the Public Sector.Involved in all experience stages: from incubating ideas to prototyping and testing.Close-knit team fostering innovation, experience excellence, and sustainability.Bridge between strategy and technology, offering services in product design, service design, spatial design, design research, and content design.Your Impact: Lead UX capability, champion discovery, research, and data synthesis.Shape and position ideas for organizational impact with excellent communication.Work on shaping, prototyping, wireframing, validating, and testing product solutions.Develop a thorough POV on craft, tools, and process.Propose creative approaches to systems and processes aligned with user needs.Develop specification documentation for software implementation.Facilitate design workshops, collaborate on product strategy, and define success metrics.Develop relationships across project teams and lead/manage small project tracks autonomously.Qualifications: At least 5 years of Product Design experience, especially in the public sector.Strong grounding in either User Experience or Visual Design, ability to work between UX and UI.Skills in facilitation, presentation, storytelling, stakeholder management.Experience in audits, competitive benchmarking, complex system mapping, user flows, and user research.Proficiency in wireframing, prototyping tools (e.g., Figma, XD), and design documentation.Collaboration in agile teams, experience with design systems, interaction design, and navigation systems.Set Yourself Apart With: Experience in enterprise software within the Public Sector.Consulting experience, agile environment proficiency, and innovation incubation.Excitement for combining behavioral science with design or prior AI-powered experiences.
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