Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. ABOUT US: Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.
Journey Beyond is a national business focused on bringing Australia's most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia's beautiful coastline and deep into the heart of our continent's rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
ABOUT THE ROLE: As a Product Coordinator, you will play a vital role in delivering an exceptional experience for our customers at Outback Spirit Tours. This is an administrative position where you will manage accommodation and attraction requests through our reservations system, collaborate effectively with internal teams, and swiftly resolve any issues as they arrive to ensure we meet customer expectations.
We are seeking candidates with strong geographical knowledge, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. You will also have excellent computer literacy.
Key Responsibilities: Deliver a positive customer experience by fulfilling the commitments made in our brochures and on the website. Manage timely bookings and confirmations for accommodation and attractions through our reservations system while addressing any arising issues. Re-confirm accommodation at the start of the season to prevent problems and negotiate attraction rates as needed. Drive innovation, process improvements, and maintain key relationships across departments. Collaborate with guest services on attraction bookings and update the reservations system on rates, alerts, and itinerary changes. Attend weekly meetings with senior management to discuss tour season challenges and complete any delegated tasks efficiently. ABOUT YOU: You will be a highly organised individual with a solid understanding of touring. You possess exceptional problem-solving skills, are proactive, and communicate effectively.
Requirements: Previous experience working in an administrative role. Previous experience in the touring industry with a solid understanding of Australian geography. Proficient in travel software and technologies. Strong communication skills with a customer-focused mindset. Well-versed in various travel sectors, including domestic and both group and individual arrangements. Comprehensive understanding of Excel for operational tasks. A positive attitude and a genuine eagerness to contribute to the team's success. BENEFITS: Generous discounts on Journey Beyond travel and experiences Study Assistance Policy A career with opportunities for progression, transfers, and secondments Employee Referral Policy Parental Leave program Purchased Leave policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise