At ING, the Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy and working collaboratively with all areas of the business to drive cross-functional execution of this strategy.
We're looking for an experienced Product Area Lead / Head of Product to join the Daily Banking Tribe leadership team within the Retail Bank. This role will be accountable for our Daily Banking product strategy and execution; working closely with customers and business partners to design and build customer-centric products, lead our sustainability agenda, and manage risk. Please note: this is a 6-month fixed-term contract opportunity.
What you'll doHold accountability and leadership of the Daily Banking product strategy; maintaining, designing and building market-leading products that deliver customer-centric features, benefits and capabilities.Manage the efficient product operations, including using expert business insight to build a pipeline of cost-reduction initiatives, collaborating with operations and contact centre on digitisation initiatives and developing strategic solutions/recommendations for our product KYC journeys.Investigate and develop the longer-term Daily Banking sustainability strategy, leading the development of sustainable / "green Daily Banking" initiatives to deliver on our ambition for net zero.Ownership of product governance requirements including issues and incident rectification and leveraging financial acumen in commercial vendor arrangements, to ensure fulfilment of our obligations to regulators and customers.Lead and deliver key product changes such as changes to interest rates, fees, promotions, and terms and conditions.Support the development and implementation of a product lifecycle, including the simplification and management of legacy product strategies.Lead a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong "orange" culture of can-do and collaboration.Lead agile delivery of continuous improvement in our systems and processes. What we're looking forDemonstrated leadership experience coupled with a strong coaching and development mindset.Demonstrated expertise (7-10 years+) in marketing, product management, and/or digital acquisition in Daily Banking.Experience with leading, coaching and developing high performing teams.Demonstrated cross-functional stakeholder management experience. What's in it for you?Discounted ING Health Insurance.An additional Rest Day to support your wellbeing.An IMPACT day to volunteer on an approved sustainability activity. About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Sound like the kind of place you'd feel at home? We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more? Contact Skye Griffiths on ******
Applications Monday 18th November.
Before you apply: Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.
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