Process Improvement and Automation AnalystDrive Process Excellence & Innovation. Shape the Future with Digital Solutions! Brisbane based role - Hybrid working.About the roleReporting directly to the IT Innovation Lead, the Process Improvement and Automation Analyst is responsible for working with business stakeholders to optimise processes, plus evaluate, design, build & integrate digital solutions to improve the customer and employee experience. These solutions may include software development and integration technologies, including RPA & Power Platform, as well as commercial off-the-shelf products/services. Additionally, the role will support the objectives of the IT Innovation team by providing advice and training to the business on TUH best practices in business process improvement & digital transformation.The key responsibilities of the role include but are not limited to:Identify automation and improvement opportunities through engagement with teams across TUH.Collaborate with process owners and external stakeholders to apply, develop, test and enhance technical solutions.Apply TUH project management, business process improvement and Agile development principles to manage automation and integration projects.Provide support, training, and risk assessments for new and updated systems, fostering business process improvement and stakeholder satisfaction.Assist in managing and prioritising business improvement initiatives, conducting post-implementation reviews, and evaluating new technologies.About youThe successful candidate will possess the following attributes:Degree in IT or a related field, along with 1-2 years of relevant experience in areas like coding (preferably UiPath, Power Apps &/or Python), process mapping, business improvement &/or software development lifecycle.Proficiency in digital technologies and development tools (ideally including tools like Power Platforms, UiPath, Azure DevOps and Python) with a practical understanding of Agile and DevOps practices.Strong ability to prioritise and independently manage tasks to meet deadlines, while also being a collaborative team player.Excellent skills in stakeholder engagement, meeting facilitation, and communication, with experience in technical documentation.Analytical skills to interpret business needs and create effective technical solutions.A background or interest in Private Health Insurance is a plus.About TUHJoin TUH, a trusted health fund with a 91% member satisfaction rate! As a top-ranked private health fund, TUH serves the education and union communities, offering exceptional customer service, caring for our members and employees, and providing competitive value for money products. Our values drive us to care, create new possibilities, and pursue excellence, shaping a transformative journey. Be part of our engaged community that puts members at the heart of everything we do.Benefits of working at TUHWhile the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:TUH Private Health Insurance benefitInnovative Flexible & Hybrid working arrangementsImpactful Workplace Giving ProgramEmpowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leaveSubsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in townSalary Sacrifice options for a new motor vehicle and voluntary superannuation contributionsProudly White Ribbon accredited to create a safer workplace and put an end to violence against womenTake advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch breakComplimentary EAP Program aimed at supporting you to thrive at work, in health and life.Next StepsTo apply, please submit your resume and cover letter by clicking on the 'Apply' button. The application period will close on Sunday 1 December 2024.To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks.TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.
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