About The Role
The core purpose is to map business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.
The role involves information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement and support change delivery initiatives.
Position Accountabilities
Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives
Understanding business objectives and mapping business processes accordingly
Creating process maps and documentation aligned with the required standards and conventions
Effectively engaging stakeholders and facilitating workshops to gather and document processes
Working with change delivery teams to embed changes into the organisation
Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes
Conduct change impact assessment to identify impacts to other processes, teams or departments
Providing process reviews and recommending updates to solve business problems and deliver business outcomes
Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives
Identify opportunities for improvement, support and change delivery
Work effectively as part of a change delivery team
Influencing and liaising at all levels of the organisation to support engagement and change management
Communication and Facilitation:
Excellent interpersonal, influencing and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly
Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy
Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
What Experience You'll Bring:
Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models
Bachelor degree in a relevant discipline or commensurate industry experience
An understanding of the General Insurance industry would be preferred
Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred
A professional and "can do" attitude with a real passion for customer service
Hands-on, team-focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change-driven environment and the ability to work autonomously while maintaining focus
Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, Project and Visio
Our Perks
Be rewarded: we recognise high performance and reward our people for their hard work through bonuses and other perks
Work flexibility: with options to work from home two days per week
Options for leave: life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff
Grow with us: we've got learning and professional development opportunities to suit everyone
Give back: our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about
Take care of yourself: your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self
Celebrate the wins: we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations
Save money: as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
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