About us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need.
Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance, Travel and Life insurance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
The Role The Process Analyst will be responsible for the mapping of critical processes and procedures across Auto & General (A&G).
This role will support in identifying and documenting business processes by working with stakeholders across the business to input, review and sign off on processes.
The ideal candidate will have proven skills, have an understanding of process mapping techniques and technologies and knowledge of insurance an advantage.
This role is based in our Toowong Head Office and may require occasional travel to our North Lakes and Kawana office, as required.
Position accountabilities Work with the Senior team members and manager to coach stakeholders to consistently develop process flows.
Support a collaborative and supportive team culture.
Process mapping.
Support the development of a consistent and efficient way of mapping processes, storing processes and updating processes across A&G.
Identify and flag interdependencies between functions and divisions to the manager.
Process optimisation.
Support the Identification of inefficiencies or bottlenecks that may exist between functions and propose remedial paths forward and flag with your manager.
Drive with your manager process improvements that align with overall business objectives.
Obligations and Controls.
Work with Risk and Compliance colleagues to identify obligations associated with process steps and document corresponding controls.
Stakeholder Management.
Interacts frequently with Managers, SMEs, across the business, to obtain input, provide status updates and provides feedback to manager to drive conversations regarding process improvements.
Project Management.
Contributes to the development of timelines of processing mapping milestones that includes prioritisation and resourcing, and manages against a project plan.
Qualifications and Experience: A minimum of 3 years experience in process mapping, process improvement or business analysis field.
Intermediate knowledge of BIC.
Although strong experience with Visio or Lucid Charts would be considered.
Team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus.
Knowledge of operational risk management, linkages between obligations and mapping controls.
Experience of working within a 3 LoD model and understanding the interdependencies from a business process perspective.
(Preferred) A Bachelor's degree in a business / commerce / technology related field.
(Preferred) An understanding of the General Insurance industry.
Our Perks Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
Alternatively, our North Lakes and Kawana sites have secure free parking and access to transport.
Extra leave - Enjoy additional leave days on us!
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.
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