Process Analyst
Great Southern Bank is seeking a new Process Analyst to join the Operations team for an 18-month max-term contract. In this role you will assist in process improvement within the enterprise to ensure consistency in the delivery of products offered, customer experience expectations are met, and all services are maintained. This position is located at our Brisbane CBD Head Office with the flexibility to work from home two days per week.
Your Responsibilities:
• Support our customers and business partners in the provision of BPM SME knowledge, process analytics and discovery, procedure writing and process mapping.
• Project and business initiative process support and change management.
• Enable transformation of process delivery using levels of process maps, member journeys, business rules and risk controls.
• Assist in the delivery and ongoing consistency of BPM methodologies and tools which support our customers and process ownership awareness.
• Provide process insights which elevate and improve our customer's experience and embrace Great Southern Bank's purpose, brand and culture.
• You support and advise business team members and partners.
About you:
• 3+ years experience in procedure writing, process mapping to BPM standards and process analysis using methodologies like Agile and Lean concepts.
• 3+ years experience in the Financial sector is preferable.
• Strong written and verbal communication skills including developing requirements, solution documentation, facilitating workshops, building relationships and interacting with key stakeholders/partners within all levels of the organisation.
• Excellent fact and information gathering capabilities supporting problem solving skills with lateral thinking and the ability to effectively work on multiple activities at one time.
• Certification or experience in Agile and Lean methodologies
• Degree in Business Process Management or Business Process Analysis or other relevant degrees
A little bit about us...
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
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