University of Southern Queensland – Toowoomba QLD
12 days ago , from University of Southern Queensland
Total remuneration range $149,914 to $158,607 pa Full-time continuing appointment Toowoomba, Springfield or Ipswich campus Total remuneration range $149,914 to $158,607 pa Full-time continuing appointment (36 hours/week) Toowoomba, Springfield or Ipswich campus At UniSQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, we're looking for a forward-thinking Proactive Services Manager to lead and enhance our ICT support strategy, focusing on prevention, efficiency and continuous improvement.
Who you are You're a proactive, results-driven ICT leader with a passion for improving systems and services. You bring a strategic mindset and a strong background in managing large-scale ICT projects. You thrive in dynamic environments and are committed to delivering high-quality outcomes for your team and the broader university community.
What you'll do Reporting to the Director (ICT Operations), you will be responsible for the strategic management of ICT's proactive engagement to minimise system disruptions, optimise service delivery, and enhance user experience across the university.
Your initial key priorities will include:
Proactive System and Service Optimisation: Collaborating with other key members of ICT to identify the top opportunities for proactive support, including but not limited to SOE Environment optimisation, proactive AV support, asset management/delivery/recovery. Printer Optimisation: Taking a lead role in the Printer Optimisation Project, looking at the efficient use of printing throughout UniSQ, with a view to engage a vendor or supplier to assist. Asset Recovery: Taking a lead role in the ICT Asset Recovery project, looking to reclaim, redeploy or consolidate our current fleet of devices, in conjunction with the Asset Management Lead. SOE Development: Leading the development of an updated UniSQ SOE project, including an updated Windows 11 SOE and Mac SOE, using tools and processes including JAMF and Intune. What will help you succeed Together with your relevant qualification, you will have extensive industry experience in ICT service management within a large organisation and have proven experience in leading effective, motivated teams. You will also have:
Proven experience in leading and implementing technology improvement initiatives as well as designing large, complex systems and providing expert knowledge in relevant design standards and techniques. A commitment to working as part of a high-performance management team, with a shared commitment to outcomes and goals within ICT and across the university. For further information about this role, please contact Phil George, Director (ICT Operations), via (07) 4631 2*** or ******.
The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.
We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.
Find out more about UniSQ at
To be considered for this position, you will need to have the right to work in Australia. Reference Number : 0230_11/24
Location: Toowoomba, Springfield or Ipswich campus
*If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week*. Term : Full-time continuing appointment (36 hours/week)
Salary : Total remuneration range $149,914 to $158,607 pa (includes salary range of $126,670 to $134,016 pa, employer super contributions of 17% and annual leave loading)
Closes : Sunday, 24 November 2024 at 11:30 pm (AEST)
At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.
If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description. For more information on our selection process please refer to your recruitment journey available on our website. Position Description Opens in new window
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