Priority Customer Care SpecialistApply locations: Melbourne, Sydney
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: November 29, 2024 (5 days left to apply)
Job Requisition ID: 237871
Job ExpectationsA fantastic opportunity at nbn as a Priority Customer Care Specialist, reporting to the Team Manager Priority Customer Management.
A bit about your role As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier 3 Service and Network faults, operating 24/7, 365 days per year.
These incidents are time-critical and potentially life-threatening in nature, supporting the communities most vulnerable, with a 24-hour SLA. This role will provide you an opportunity to support nbn initiatives such as natural disaster evacuation and recovery sites.
The Priority Customer Management Team operates on a rotating roster across Monday to Sunday, 8 am – 9 pm.
A bit about you The successful candidate will bring a background in case management, conflict resolution, and customer service. You are technology agnostic and can navigate complex nbn systems.
Moreover, you are highly analytical, capable of thinking outside the box, and able to meet tight deadlines. Exceptional stakeholder management and influencing skills are crucial to the success of this role.
Life at nbnTo be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere.
A more inclusive working worldnbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We encourage applications from people of all ages, nationalities, abilities, and cultures.
If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application.
Where to from here?If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
To be eligible for this role, you must have full working rights in Australia. Take your next steps with nbn Please note that the role will be a permanent position and applications for this role will close at midnight on Thursday, 28th November 2024. Worker TypePermanent
Time TypeFull time
About Usnbn is the team behind the design, build, and operation of the nbn network - one of Australia's largest technology infrastructure projects.
The nbn network is more than just access to fast internet. It opens up possibilities in education, business, innovation, healthcare, flexibility, and entertainment.
At nbn, you'll work with inspirational leaders and innovators, helping to tackle engaging and exciting work, and seek original solutions to new challenges every day.
To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.
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