Onsite Administrator Full-time job based around Sydney CBD.
The role: This is a unique role working for an Agency contracted to a global blue-chip Technology Company, HP. You will provide Level 1 onsite technical support, manage office supplies, and log service calls for the printing environment for one of the key customers.
Key responsibilities: Represent the HP brand at the customer site.Build and maintain relationships within all levels of business.Stock supplies as needed at each assigned storage location on a proactive basis, regularly reviewing our supplies inventoryResolve hardware issues such as paper jam and print issues (including an end-user briefing on Device usage).Assist with toner installation and recycling on a per-incident basis.Assist in resolving IP and serial # discrepanciesObtain usage and configuration reports from Devices as HP requested.Provide initial troubleshooting of print problems and resolve a high percentage of cases.Update Device firmware, Device ID, and low-level configuration as required.First pass diagnosis and support – break-fix without parts, site analysis.Place, track, and manage HP service calls for devices requiring on-site support. Incidents may include failures, maintenance kit installation, general maintenance, and breakage.Calls must be tracked to ensure the HP field is responding within established response times:Physically relocate printers within the same building with a trolley for printers when those are without wheels and push the printers that have wheels. (Within office hours. Any outside of hours will require prior approval)Allocation of spare Devices (within a specific building) to support the critical devices deployed there.Report any customer dissatisfaction to the HP designated Account Delivery Manager.Provide location and technical information upon request for Move Adds Changes (Service Requests).Coordinate with HP any shipping or receiving of devicesProvide ad-hoc reporting as requiredSupport deployment activities on-site.Skills / Experience: Onsite training will be providedThe ability for self-management and motivation to run the weekJob Offer: Location: Sydney CBD12 Months Contract – Full time (with possibility for extension)Hourly rate: $29.11 per hour (plus superannuation)Requirements: Police CheckStart Date: ASAP, once the police check is confirmed