Queensland Corrective Services (Organisation site )
Corporate - Digital Services and Information Technology; Digital Services and Information Technology; Statewide Operations; Brisbane
This role supervises a team of ICT technical specialists of a customer service/help desk function and provides application maintenance and IT support directly to system users across Queensland Corrective Services (QCS) (e.g. through provision of advice, user training, correction of faults, site-specific modifications).
follow defined service quality standards to ensure high quality customer service to QCS usersprovide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the businessproviding regular application patching to ensure Essential Eight complianceprovide a level of training of the QCS desktop environment and applications to QCS end users where requiredprovide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levelseffectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provisioneffectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issuesassist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unitcontribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practicesmanage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.Applications to remain current for 12 months
Job Ad Reference: QLD/573712/24 Closing Date: Tuesday, 09 July 2024. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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